Kanadyjskie Centrum Aplikacji Wizowych (VFS GLOBAL Poland Sp. z o.o.) — Local services in Warsaw

Hello! I ask the higher authorities to hold accountable the employees who work in this visa center, namely the Ukrainians! The attitude towards their own compatriots is simply terrible! Shouting, scandal, indignant, swearing obscene language! Worst of all, they refuse to accept documents! I arrived in Warsaw from Krakow, I was booked on Monday 11/14/22 at 9:45 am, they refused to accept my documents and said that I must send it by mail! To which I asked them why, if I was booked for today and what difference does it make if they accept me personally or if the courier brings them?! To which they answered me that they had entered into an agreement with the post office and were obliged to make an advance payment for sending my documents, and in addition, I still had to wait 3 weeks until my passport appeared in their system and wait another month until my visa was pasted into my passport! What the hell is going on in this office?! I hope that all the staff will be changed in the near future to more...

SHAME! SHAME! SHAME! to Canada Visa Center in Warsaw! Today my sister came from Krakow to Warsaw to collect her passport with Canadian visa. She was informed that from December 5, 2022 rules were changed and she needs to book an appointment for passport collection. She tried to explain her situation - that she didn't know this new rule; that she took day off to come here. So in the end my sister was offered by VFS Global employee to give a bribe 200 zl. for a fake appointment for visa collection letter for today. Unfortunately, today many Ukrainians were forced to give their last money to "enterprising VFS employees" to receive Canadian visa to start new life in country where such disgusting things could never happened! If VFS Global changed the rules for visa collection and it is not ALLOWED to collect a passport without an appointment WHY YOU ASK PEOPLE FOR MONEY? You ask people, who are trying to escape from war, cold winter, destroyed houses. This is totally...

I am shocked with the "service". VFS Global lost my passport and my boyfriend's passport. I do not recommend to order a courier because VFS sending an envelope w/o tracking number. I asked their customer service if my passport was ever sent (ticket#3123974#) and lady replied to me just with their address. No greeting, no response to the question - nothing. I sent another email and guess what, no reply at all. SO, WE ARE WITHOUT PASSPORTS RIGHT NOW, THANKS VFS. I do not recommend to use VFS global in Warsaw, go to Berlin or another city in EU, but not in Warsaw.

Update : my issue was resolved and staff was really helpful. I am updating the stars as now the...