Luciano Spa Complex — Local services in Kazan

My impressions are pretty much the same as the traveler few reviews below who rated it 2, however as we had worse experience I rate it 1 star. It's the only thing that put a shade on our Kazan trip.||Having a pool/spa on my journeys is very important to me, so I always book hotels with it. Luciano seemed nice, although pretty expensive (160 $ per night is very high for Kazan), but we accepted it and booked 2 nights via their website.||Our plane landed in Kazan from Moscow at 11.30 PM so we reached the hotel half an hour after midnight. A very unkind reception lady, without any smile asked for our passports. She held them for some 10 min after I asked her what's she doing. She explained she's making a copy of EVERY page and it's going to last for half an hour - I was shocked, thinking I was in a police station, not a hotel.||I wanted them back, as it's jeopardizing my privacy but she coldly refused explaining that's the law. LIE - because tomorrow we left this hotel and moved to another one where they normally scanned only the first page.||After some 30 min we were allocated our room which was in another part of the building and took almost 10 min to reach it by many corridors and doors in between them opening by a code, again like it's a police station. Room was nice, pretty new, but we were so tired we went to sleep immediately. ||Woke up at 8 and headed for a swim before breakfast like I always do. After some 10 min, while swimming, a "police squad" of 2 receptionists and a guard approached us by the pool demanding us to leave. I couldn't believe it. They explained we do not have the spa included, which I declined, and refused to leave. They made a scene down there, shouted at us and I simply couldn't believe such a behavior. I felt uncomfortable and humiliated in front of other guests, so we left and insisted to speak with the manager.||We went for breakfast which was on a 2 star hotel level - some low quality cold meats and cheese in cheap plastic trays.||The manager deputy awaited us in the lobby.||I brought with me my printed hotel confirmation with room description explanation what's included from the hotel's website (SEE my photo). Another shock, she told us that's just the "explanation" of the room, but we must pay 5000 Rub (70 $ !!!) PER DAY for spa use. I again showed her the print where it says "includes access to aquazone and thermal spa area", but she insisted. ||I told her if so, we would leave and cancel the other night. She calmly said that was our decision, showing no will to settle the issue. Again, I couldn't believe such a behavior to customers. ||We checked out right after that and found another hotel for our second night in Kazan, but it took some time and put a shade on our Kazan visit, which is btw a beautiful city.||I must express such arrogant and disrespectful hotel behavior I've never experienced in my life, in hundreds hotels I've stayed worldwide.||I strongly advise future travelers to...

My impressions are pretty much the same as the traveler few reviews below who rated it 2, however as we had worse experience I rate it 1 star. It's the only thing that put a shade on our Kazan trip.||Having a pool/spa on my journeys is very important to me, so I always book hotels with it. Luciano seemed nice, although pretty expensive (160 $ per night is very high for Kazan), but we accepted it and booked 2 nights via their website.||Our plane landed in Kazan from Moscow at 11.30 PM so we reached the hotel half an hour after midnight. A very unkind reception lady, without any smile asked for our passports. She held them for some 10 min after I asked her what's she doing. She explained she's making a copy of EVERY page and it's going to last for half an hour - I was shocked, thinking I was in a police station, not a hotel.||I wanted them back, as it's jeopardizing my privacy but she coldly refused explaining that's the law. LIE - because tomorrow we left this hotel and moved to another one where they normally scanned only the first page.||After some 30 min we were allocated our room which was in another part of the building and took almost 10 min to reach it by many corridors and doors in between them opening by a code, again like it's a police station. Room was nice, pretty new, but we were so tired we went to sleep immediately. ||Woke up at 8 and headed for a swim before breakfast like I always do. After some 10 min, while swimming, a "police squad" of 2 receptionists and a guard approached us by the pool demanding us to leave. I couldn't believe it. They explained we do not have the spa included, which I declined, and refused to leave. They made a scene down there, shouted at us and I simply couldn't believe such a behavior. I felt uncomfortable and humiliated in front of other guests, so we left and insisted to speak with the manager.||We went for breakfast which was on a 2 star hotel level - some low quality cold meats and cheese in cheap plastic trays.||The manager deputy awaited us in the lobby.||I brought with me my printed hotel confirmation with room description explanation what's included from the hotel's website (SEE my photo). Another shock, she told us that's just the "explanation" of the room, but we must pay 5000 Rub (70 $ !!!) PER DAY for spa use. I again showed her the print where it says "includes access to aquazone and thermal spa area", but she insisted. ||I told her if so, we would leave and cancel the other night. She calmly said that was our decision, showing no will to settle the issue. Again, I couldn't believe such a behavior to customers. ||We checked out right after that and found another hotel for our second night in Kazan, but it took some time and put a shade on our Kazan visit, which is btw a beautiful city.||I must express such arrogant and disrespectful hotel behavior I've never experienced in my life, in hundreds hotels I've stayed worldwide.||I strongly advise future travelers to...

My impressions are pretty much the same as the traveler few reviews below who rated it 2, however as we had worse experience I rate it 1 star. It's the only thing that put a shade on our Kazan trip. Having a pool/spa on my journeys is very important to me, so I always book hotels with it. Luciano seemed nice, although pretty expensive (160 $ per night is very high for Kazan), but we accepted it and booked 2 nights via their website. Our plane landed in Kazan from Moscow at 11.30 PM so we reached the hotel half an hour after midnight. A very unkind reception lady, without any smile asked for our passports. She held them for some 10 min after I asked her what's she doing. She explained she's making a copy of EVERY page and it's going to last for half an hour - I was shocked, thinking I was in a police station, not a hotel. I wanted them back, as it's jeopardizing my privacy but she coldly refused explaining that's the law. LIE - because tomorrow we left this hotel and moved to another one where they normally scanned only the first page. After some 30 min we were allocated our room which was in another part of the building and took almost 10 min to reach it by many corridors and doors in between them opening by a code, again like it's a police station. Room was nice, pretty new, but we were so tired we went to sleep immediately. Woke up at 8 and headed for a swim before breakfast like I always do. After some 10 min, while swimming, a "police squad" of 2 receptionists and a guard approached us by the pool demanding us to leave. I couldn't believe it. They explained we do not have the spa included, which I declined, and refused to leave. They made a scene down there, shouted at us and I simply couldn't believe such a behavior. I felt uncomfortable and humiliated in front of other guests, so we left and insisted to speak with the manager. We went for breakfast which was on a 2 star hotel level - some low quality cold meats and cheese in cheap plastic trays. The manager deputy awaited us in the lobby. I brought with me my printed hotel confirmation with room description explanation what's included from the hotel's website (SEE my photo). Another shock, she told us that's just the "explanation" of the room, but we must pay 5000 Rub (70 $ !!!) PER DAY for spa use. I again showed her the print where it says "includes access to aquazone and thermal spa area", but she insisted. I told her if so, we would leave and cancel the other night. She calmly said that was our decision, showing no will to settle the issue. Again, I couldn't believe such a behavior to customers. We checked out right after that and found another hotel for our second night in Kazan, but it took some time and put a shade on our Kazan visit, which is btw a beautiful city. I must express such arrogant and disrespectful hotel behavior I've never experienced in my life, in hundreds hotels I've stayed worldwide. I strongly advise future travelers to...