The Salon — Local services in Municipality of Al Shamal

I want to give a fair review. So I am going to say what’s nice and what’s bad. The salon has nice decor, the booking of appointment was easy. Most of their staff can speak English so that’s good. But I left with my mood totally ruined. Why? I book my appointment almost a month prior. Before confirming my booking with them, I shared a picture of the hair colour I did and I wanted the same back. They told me no problem, they have the colour. When I arrived, I showed the same picture to the colourist and even had a colleague of hers translated what I wanted, and they all said “ok, no problem”. Colorist started with my hair and I saw her mixing the colours.. and I asked “don’t u need to bleach my roots first? Then she didn’t understand so I ask the colleague to translate again … then she’s like “ah ok yes” I was already not feeling confident by this time. Fast fwd, after colouring my hair … wash, started blowing and I see that it’s not the colour I asked for. So I stopped her and said this is not correct. I showed picture again and it’s obvious that it’s not what I wanted. Guess what they tell me now “we r sorry, we don’t have this colour you want” Are u for real now??? Then they ask if I wanna go to another salon or they try to get in the colour I want but not sure if I could. And then I said “but my roots and the body of my hair also became 2 different tones!” And trust me it’s not highlights or Balyage or whatever. It’s just the roots is bleached and they don’t have the colour I want so much original colour and the roots don’t match. And the original colour became weird looking also. Anyway… they say they won’t charge me. I said ok… but at least fix my roots. They say they can’t fix to match so they will do something .. anyway they re colour my hair…. And from the purple I want… it became total something else. And when I went to the reception, they wanted to charge me the original price of over 800sr! Just because they think they have fixed my problem and didn’t care that it’s not the colour I want. I had to reiterate and inform that this is not what I wanted.

To show u the difference - The bright purple is what I wanted and the dark purple/red hair is what I got in the end.

So …. This is what I got just before I go on vacation. My entire...

I will be 100% honest the manicure and pedicure were amazing and very professionally done and would recommend. However I am beyond disappointed with my hair, first the salon called and told me the colorist I had an appointment with was sick and that I can reschedule with their other colorist in which I agreed. I showed up and showed her a picture of the lowlights I wanted and the results in which she said was possible. She did a patch test and all is well so we continued. I paid in total 1400 and my hair looks nothing like the picture I had showed her and to make it worse she kept insisting it does when it clearly didn’t. Instead of trying to find a solution, I was made to feel crazy and the. She told me that I can come back for a rinsage for free, which doesn’t solve the main issue. I then went to the reception and requested to pay first before I let them know my thoughts, she felt I was unhappy and applied a 10% discount so my bill went from 1600 to 1400 but again this didn’t solve the issue the the colorist did not come near the results I wanted or the fact she didn’t care and insisted that it’s the same when it clearly wasn’t and as I was speaking to the receptionist the stylist came in a manner which made me very uncomfortable and as I was traveling the next day I left. I was hoping for different results and I am very disappointed with the results. Again for the manicure and pedicure services I highly recommend but as for the colorist, i...

Did BIAB nails with Ms. Maysa Barbosa Silva (from Brazil 🇧🇷) she is amazing and very professional, she prepped my nails in Russian way with no extra charges and as part of her very precise dedicated work, the BIAB is perfect and without spaces around enamels. I was so lucky to find such a specialist to do my nails. She also has her own mixed techniques in GEL/BIAB mix & extensions according to the nature of your nails and daily need. The place is very comfy with very welcoming staff. The reception and customer service is amazing! Thank you Ms. Ghaida for your patience and thank you Ms. Muna / Mona for the guidance and welcoming today. As advice: ask for your discount if you are a resident in Mansard Hotel, I got 10% off 😄 my nails are amazing and I am so satisfied by the service and will always come here for Maysa whenever I come to Riyadh and will recommend her for all...