Bad experience with delivery - missing communicated time without any notification. We live in Riyadh-Ksa and we are loyal customers to Zaatar w Zeit where every week we order at least once as delivery. Today, I ordered 2 salads and 1 Zaatar Pie as delivery for dinner and they told me they it needs 30-45 minutes. That was fine with me. After 50 minutes passed and the delivery has not yet arrived, I called again and they said that some unxcpected traffic in their restaurant happened and the driver still needs 5 minutes to move from the nearest branch which means delivery will be delayed for at least 20 minutes from the maximum time (45 min) they told me earlier so I told them to cancel the delivery.
They didn't bother to notify me with this delay until it was already late after the expected time they shared and instead of being pro-active they were so passive. This summarizes how unprofessional they are to handle traffic and handle complains. Simply they lost a...
Read moreMy recent visit was truly a pleasure. The establishment itself is clean, and the ambience is very pleasant and conducive to a relaxed meal. What truly elevated the experience, however, was the outstanding service provided by Ariel. From the moment we placed our order, Ariel was highly professional and incredibly accommodating. He demonstrated remarkable attention to detail, specifically inquiring about our preferences for our food orders. This level of personalized service made us feel valued and ensured our meal was exactly to our liking. He managed to make the entire experience comfortable and seamless. He was also exceptionally quick to attend to our needs. His professionalism and attentiveness are a credit to the restaurant.
I highly recommend this restaurant not only for the quality of its setting but especially for the exceptional, professional service delivered by staff members like Ariel. We look forward to...
Read moreI recently enjoyed the 59 SAR offer at Zaatar w Zeit, which included Potatoes Chicken, a salad of my choice, and a Coca-Cola. Additionally, I tried the Spicy Chicken Wrap after my workout. The presentation was so mesmerizing that I couldn't even take a picture. The staff are incredibly kind and nice, and the atmosphere is simply amazing. This place is full of positive vibes and is definitely recommended for a visit and catching up with friends. Greetings from a Lebanese guy who loves your food. Love you guys! ❤️😍🥰😘💋 P.S : Effron and Marvin are extremely nice...
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