Woolworths Midlands Mall — Local services in Msunduzi Local Municipality

Had to dash in to grab a few items for my son’s trip, got there 10 min before closing my teen boys were right behind me, but the gate was already closed. My boys explained to the security that I was already in the store he explained that he is unable to let anybody in after 5, my son explained that I was at the checkout and that he had my phone and I needed it for my Apple Pay. The security explained that he could not let him in, but then along came an employee (Gashwin), chasing them away from the gate shouting at them to move away. This poorly dressed employee was not wearing uniform nor did he wear a staff name tag. My sons called me informing me that there was a man shouting at them at the gate and they could not come in. I met them at the gate where I explained our situation and the security let them in, along came the employee (Gashwin) again, very abrupt, no customer care skills whatsoever, I told him no matter the situation does not validate the way in which he communicated with my boys, obviously a superiority complex dealing with teens. I raised my concern to the cashier on duty and the supervisor… asking who this individual was? And her response was yeap that’s Gashwin! Obviously there are reoccurring issues with his attitude which need to nipped in the bud and if supervisors and managers are wearing uniform, line staff should be...

We all get Covid. Retailers are under-staffed and everything is difficult for everyone, probably more than most the security staff at shop entrances and exits. But Woolies punts itself as 'the difference' and 'style' and 'discerning'. For the second time since in-person retail opened, my (legitimately paid-for purchases; I am not a shoplifter) set off the security buzzer. Two security personnel removed each item (why buying loo brushes felt awkward, I don't know, but it's my customer experience) to check each one, exhaustively. I was actually grateful for my mask, for once, as I quietly shrunk with embarrassment as people entering and exiting took in my shopping and, clearly, shoplifting excesses. Security was doing their job - but can they not be trained to do it more sensitively and discreetly. The till staff were the ones at fault but they aren't at the exit. Cheers, Woolies. Like Rennaissance Drayton, "Nay, you get no more of me." I'm sticking to online. And not...

The food was good when it eventually arrived. 1 Waitron, 1 chef and 1 person making coffee - not their fault if some staff never arrved. The manager should have stepped in and put alternate arrangements in place. Arrived at 08h15 and breakfast eventually arrived at about 08h50. Then when we cane to pay, the till points were not working so had to trek through the store to go and pay at the food section. I had left my crutches in the car as i have knee issues. Walked to the paypoint then back to the food section entrance to do our shopping. Not a great experience early Saturday morning. I do not blame the waitron or the chef but the manager who eventually put in an appearance just before 9 and then i did not see her assisting the staff at all, in fact she disappeared again for about 5-10 mins! Good management would have alleviated the frustration experienced. I do not normally give feedback, but this was a shocking experience and hopefully will not have to go...