Leroy Merlin — Local services in Cartagena

Everything is good and dandy when you spend money, but when it comes to a faulty boiler that they need to fix for you they find all sorts of resons not to contact you and resolve the issue.

We bought a boiler and it was functional for about 2 weeks , then all of the sudden it stopped working. I called them and offered all details regarding the purchase and I was told I will receive a phone call from the technical team. It’s been a week since my initial phone call, and no one came back to me with a phone call. The boiler is still not functional and they keep sending me emails saying that I have to contact a certain team. That team tells me to contact another team, so on and so forth.

Today they told me that they didn’t reach back to as I have a foreign phone number, guess what…they seem to accept foreign credit cards just fain when you make a payment.

I am absolutely disgusted of how they treated this situation, considering I am a loyal customer who made significant purchases at...

If they are open from 14:00 to 16:00, then they should have staff on duty. Not much good to go shopping there and be told that, sorry, there's nobody working in the kitchen department between 14:00 - 16:00! Those few people who were on duty, seemed more interested in chatting together in small groups than dealing with any clients. A total "couldn't care less" attitude from the workers and a total absense of any supervision. A waste of a journey. The San Pedro del Pinatar's smaller store has much more...

Today was my first time since lockdown! The store is laid out the same and there were not many people around. (Friday morning). The sign on the door says the new limit for people is over 1000 ! That sounds a lot. Leroys is a great shop to look around and buy products. The only issue I have is with returns. I once returned a radiator and they called me two weeks later to say they had one in stock. I went 80 km round trip for them to try to sell me the one that I had...