Lavaux Vinorama — Local services in Rivaz

I've heard that Swiss wine is great but not exported, and we've always wanted to try it. With high expectations, we had a disappointing experience. We decided to go on the 21st of this month(Nov) after seeing this winery on ChatGPT recommended it. That day, we were supposed to have a happy wine tasting with my dad, and each of us bought an Expert package, which included three white wines and two red wines. In the end, after tasting, we each picked our favourite four wines, and a total of 16 bottles (plus a few that I picked myself) were ready to take home. However, problems kept arising. After checking out, I thought all the wine had been packed, but my father noticed one bottle missing when he checked the receipt. He asked me to check carefully, so I counted again and indeed one bottle was missing. I then reported this to the service staff – a middle-aged woman with a gloomy face. She came over slowly, checked the receipt, looked at me again, counted the bottles again, then whispered something to her colleague before telling me that there was indeed one bottle missing and refunding it to me. However, she actually overcharged me by one bottle (making it 17 bottles)! What's even more outrageous is that she didn't even say sorry. After that, I re-counted the number of bottles and made sure that there was no wine inside by carrying each one of them before leaving.

And for the tax refund, they only gave me a receipt. I asked them twice if they were sure that I could get a tax refund just with this receipt and no tax refund form. They said that I could just take this receipt to customs and get it stamped and then take it to global exchange to get a refund. It was also ridiculous. When I got to the airport, customs told me that this was just a receipt and not an official tax refund sheet. Later, after returning to the UK, we opened the wine box and discovered that the two types of white wine I had specifically told her about – three bottles of each type – had been replaced with an exact match of six bottles of each! I really have nothing to say in the face of such a situation. I would like to remind everyone that if you are planning to visit a winery while travelling in Switzerland, it is best to avoid this winery. If you must go, it is best to carefully supervise their packing process throughout, carefully count the quantity, and check whether each type of wine is the variety you requested, so as not to repeat...

Lavaux Vinorama, A Hidden Gem on the Shores of Lake Geneva

Nestled along the shimmering shores of Lac Léman (Lake Geneva) and surrounded by the breathtaking terraced vineyards of Lavaux, Lavaux Vinorama offers an unforgettable wine tasting experience in one of Switzerland’s most scenic locations. This charming wine center is a must-visit for anyone looking to explore the local wine culture, admire stunning landscapes, and enjoy a warm, authentic Swiss welcome.

The setting is absolutely magical, steep vineyard slopes stretch down to the lake, with the Alps rising in the background. The building itself is tastefully modern, blending seamlessly into the natural surroundings, with large glass windows offering panoramic views of the vineyard-clad hills. Whether you arrive by car, on foot, or via the nearby train or boat, getting there feels like stepping into a postcard.

Inside, Lavaux Vinorama offers a curated selection of over 250 regional wines, showcasing the best of the Lavaux AOC region, particularly the famous Chasselas, a light and crisp white wine typical of the area. The tasting experience is well-organized and flexible, allowing you to choose between different packages depending on your interest and time. Small tasting flights come with clear explanations, making it ideal even for beginners.

What truly sets Lavaux Vinorama apart is the friendly and knowledgeable staff. The team is passionate about the region and its winemaking heritage, and they’re happy to answer questions, offer pairing tips, and share stories about the vineyards and local producers. Whether you’re a wine connoisseur or a curious traveler, they make everyone feel welcome.

Visitors can also watch a short film about the vineyard cycle through the seasons, beautifully shot and offered in multiple languages, which adds depth to the tasting experience.

In short: Lavaux Vinorama is not just a wine tasting stop, it’s a gateway into the heart and soul of Swiss wine culture. With its stunning natural backdrop, warm hospitality, and exceptional selection of wines, it offers a uniquely Swiss blend of charm, taste, and tranquility.

Highly recommended for wine lovers, hikers, photographers, or anyone seeking a serene and authentic local experience...

Upon entering, I greeted the young blonde white woman at the entrance and requested a table for two. She remained silent for a few seconds, continuing her work. When I looked at her again, she rudely told us to sit anywhere, providing subpar service. However, the woman who took our order at our table was friendly, explaining things with a smile. We were not aware that the wine tasting package was only available until an hour before closing time. Since we arrived late, she checked with the kitchen and asked if it would be okay for all the wines to come out at once, then helped us with our order. After finishing our wine, I deliberately left a 10 CHF tip (though not a large amount) for the woman who helped us at our table, right in front of the blonde woman. During this trip to Switzerland, everyone we met in restaurants, supermarkets, and on the streets was kind, but this blonde woman was an exception. If the owner happens to see this review, it would be good to...