Virgin Mobile - Virgin Megastore - Reem mall — Local services in Abu Dhabi

I have had an extremely disappointing experience with Virgin Mobile. Their service has been nothing but a nightmare. Despite having no change in my location for over a year, they keep asking for location data as if they have no idea where they are providing the service. It’s clear they don’t maintain accurate customer records.

Communication is another disaster. Virgin Mobile only offers chat support through their app—no phone calls, no emails—just a frustrating, robotic chat with representatives who only know how to repeat the same generic responses over and over again. There is zero real assistance or problem-solving.

To make things worse, the internet is constantly disconnecting. They seem to be taking advantage of customers who have paid for a year in advance, providing unreliable service because they know they’ve already been paid.

I strongly advise anyone considering Virgin Mobile to avoid them entirely. Don’t waste your money and patience on a company that fails at basic customer support and...

Unfortunately bad experience from my side theres one staff called mohammad hajaj was bieng really rude to me and not bieng cooperative at all and when i asked him about an item he said im the managaer go ask someone elese .

All employees such as boss manager store manager supervisor reception sales staff all work for all customer but they dont want to deal with the customers and should be cooperative and helpfull...

We had a very positive shopping experience at the store and also purchased an iTunes voucher. Unfortunately, we were unable to redeem it and had to return the following day. I must commend Arnab and Diaz for their exceptional customer service. They were extremely helpful and friendly, going above and beyond to assist us in resolving the issue. We highly recommend the store and look forward to returning in the...