Emirates Post Sharjah Central Post Office — Local services in Al Soor

The worst service and the worst management.

On 10 Sep 2024, I sent a package to the USA as a normal delivery. They said normal delivery 20 days.

On 30 Sep 2024, I called. The call centre said, "Go to the office. Your tracking number is wrong."

Their supervisor said it is not my responsibility I filled out the inquiry. After 3 days, I went and asked. Give us time. On 7th Oct, I went, and they said, " The lady who said 20 days delivery for normal delivery. She is new she didn't know. It is not our problem. It is the international office's problem. And we don't even know where your package is."

And they also said" because your package was cheap so we don't care about it."

Today is 10 oct 2024, and there is still no update. So now you people think, is this a customer's responsibility to train their new employee?

Is this right that management of such office says "it is not my responsibility."

Do customers know your international office?

This is really unfair and disorganised office

Editing: 17 October 2024, still no response. Even though talk to manager and send official email. They replied on my review, it was dispatched, while the manager said still it is with Dnata. 🤷‍♂️. Their tracking not...

I’m truly disappointed with the service provided. I sent the parcel to Sweden to my family, and paid 370 AED for a special delivery door to door. First of all, they didn’t come to pick up my delivery (it was mentioned door to door), I needed to bring it to the main office in Sharjah by myself.

Second of all, even though they delivered the parcel to Sweden in 4-5 days, my delivery was not delivered to the recipient! How come? I cannot convey how sad and unsatisfied I am. The recipient even paid taxes in Sweden, but the parcel was not even delivered to the delivery office! Thus, the parcel just stuck somewhere in the middle of delivery, marked as not claimed, and has been returned to me, to the UAE. Also, I needed to pay additional 30 AED for my returned parcel.

I am so shocked, and my family in Sweden is also disappointed about that, significantly.

Most importantly, the Emirates post let me know that they are not responsible for the parcel in Sweden, and they do not know what is going on and why it has been returned.

Honestly, I have no words, I am truly sad. I wouldn’t use their...

Very poor attestation service with premium charges of 42 AED.

I sent one document for attestation with MOFAIC and few days later it was returned without attestation reason being the attestation charges has not been paid.

Although I paid it online before making the booking with Emirates Post. And at the time of phone booking they asked for the payment reference number. But when courier guy came for collection he didn't take the receipt and said it's not necessary as the record is already in the system.

So even if courier guy missed it, the office which received it and forwarded it didn't care to check about the payment receipt. If it was required, I should have been informed. My contact was there, I was one call away. If they can't check that then what are the premium charges for?

And finally when I raised the complaint with customer care, they said they are sorry about it and I will have to make a new request by paying the service charges again. Very...