1001 Nights Beauty Center - مركز ألف ليلة و ليلة للتجميل — Local services in Dubai

I had the worst experience ever while i went to put hair extensions, so before I go for that the manager who is called Kawtar was super interested to give all the details and committed, she gave me enough time to ask and go through details but the worst part was to give me a wrong price, we agreed on a price and I even confirmed this with her on the phone before I come to the center, but when I came I only found that she brought 2 sets of hair extensions instead of 4 which was obviously not enough for my hair although we agreed on 4 sets, then when the lady called heba finished the 2 sets we realized that I need more so the only possibility I had is to come back the following day because she had to bring the sets from the other branch, and go back home with my incomplete hair extensions, I even tried to talk to kawtar but she was busy with an other customer and she really ignored me and was so rude, then I paid and came back the other day and paid the transportation and waisted my time again and when we finished I was surprised by finding myself paying more than the double of what we agreed in the beginning, claiming that the price agreed was only for 2 sets but who believes that 2 sets will be enough for a short hair, she didn’t even try to call me back or explain & apologize for wasting my time, giving me a wrong price...and was totally rude and ignorante, I was really disappointed by finding myself obliged to pay more than the double price and after one week one of the extensions fell off, really...

The service is not what it used to be like. BAD! I used to pay and leave the place with a big smile, but now I feel like it is overpriced and overrated. 6 months ago, I spoke to the supervisor to change the rusty sink in the toilet and I visited them 2 weeks ago and nothing was changed and in fact became worse (put in mind its the only main toilet for ladies there - moreoccan bath) In my last visit, my appointment was at 8:30pm and I ended up starting my morrocan bath session at 10pm with attitude as if it was my mistake!!! AND after waiting that long to start, when we finished they kept switching off the lights while I was changing saying their time is up. Disrespect at it's finest. ALSO, they keep taking the phones 'in a safe place', putting them in a cabinet next to the reception with no locks and anyone can access it. What bothered me is that while I was changing I saw them take my phones to another customer by mistake infront of my eyes before starting my session. How is this professional in any way?!! They don't track names or numbers or anything! What if someone took my phone claiming its their's?!! The staff themselves aren't keeping track and don't know who's phone is which. And the complaints keep on going..... Unfortunately I will not be coming back to this place, sadly I used to come all the way from Abu Dhabi because the ladies are...

If there was something lower than 1 I would give it. It’s sad that people have to have such a ‘thug’ like mentality. The most unprofessional and inconsiderate management. Selling packages but not mentioning the fine print. Thinking I didn’t know what hammams were- they used the worst smelling oil posed as argan oil. When I said something- they then brought out a b grade argan oil. Gross. The whole place smells like mold and they don’t care about anything except taking your money. Save yourself the headache and go to the One and Only...