Superdrug — Local services in Dudley

Superdrug one of my favourite stores, brought some sanitary towels, picked the wrong ones up. ( couldn't wear them due to an op I had. ) Called the store where I brought it from and explained to an advisor called Tim. He advised, I couldn't have a exchange as other store stock them, that's a stupid comment to make. As all stores stock other items, It's called competition 🙄, stores would be out of business. He mentioned should kept the receipt, usually I do, but something us females have to buy as an nesscity. We don't keep the receipt as we don't expect to bring it back. Was sadden by this as I wasn't looking for a refund wanted an exchange. I ask if he would be able to find my receiept on my points cards? ( his response wasn't very reassuring) I contacted head office with regards to this matter....this has changed my perception on this particular store completely 😐 ( this store quick to take your money but not so accommodating...

Rude members of staff. This clown called Tim was spying on me and my child as we walked around the shop. Instead of being at the till (there was crows of people in the store), he was staring at me...When I was paying.., he approached us and in a very loud voice with unpleasant tone told me off for not taking a basket, said he was waiting to catch me stealing...…... I didn't see the basket. Didn't it occur to offer it and be helpful, Tim? The manager didn't understand my point either, she didn't even want to listen. Even if they had a point, but it's unacceptable to treat your customers this way. Bad customer service and unpleasant staff. I bought a lot of stuff and there was no thank you as you usually get in any other shop, only grumpy faces...(at Christmas time). Was I suspicious because I'm not English? Will never go...

We were in Dudley and saw a sign in the Superdrug window for ear piercing. We popped in and the lady who greeted us was really helpful (unfortunately I didn't get her name, but she may have been in charge). She took time to explain the service and book us in for a piercing an hour later.

When we returned the staff member recognised us and took us straight to the piercing area. She wasn't rushed and talked to our daughter directly, which made her feel very special.

Soon after Amy joined her and they pierced our daughter's ears. There was no fuss, no drama and everything went well.

This shop has great staff and they provided a brilliant service. Every person we encountered were lovely.

Another point worth mentioning is that this store is pretty good for accessibility, no issues with my...