The Full Moon - JD Wetherspoon — Restaurant in Dudley

Probably eat here abit too much but can never mian at the prices. Breakfast again, good as always. 2 orders for the same table but the order that went in second came out first. Leaving us waiting another 10 mins for our order to come out. BREAKFAST good as always. Staff always happy to swap out the things i dont want a the breakfast for things i do. 4.Quick bit of lunch. Cant complain everything came as ordered. Nice quick service when using the app. 3.Freedom breakfast no more... swapped eggs for toast, swapped the bacon for maple bacon, swapped tomato for extra beans and a sprinkle of grated cheese topped it off. Delicious. 2.Service was ok apart from I got my breakfast, another table at the other end of the room then got there's then, finally our table got the rest of our food.. baring in mind we got asked if everything was OK with our food in the middle of this.. not really as one of us didn't even have food and I was being polite, while mine got cold waiting for the other to come out. 1.Even when we answered no were still waiting for another breakfast he said, I know, I'm getting...

There is the “Full Moon” Wetherspoon and the “Half Moon” Wetherspoon hundreds of miles apart. I was in the “Half Moon” and I used the Wetherspoon app to order a beer and a burger. I typed Moon in the search and accidentally placed the order at the “Full Moon”. When I realised my mistake I called the “Full Moon” to cancel the order and gently asked for a refund. They said it was too late and they could not help me. I checked with the staff of the “Half Moon” and they said this happens pretty frequently. It’s very sad that despite knowing this is a common issue they don’t do anything about it. I am not sure about the burger but I am pretty sure they managed to serve my pint to someone else. I was definitely expecting a better and more friendly support for a regular costumer of the...

I've got to say I was shocked at the rudeness and ignorance of two female members of staff this morning. Ignored by the first one, long red hair, to then be spoken to rudely by the other member of staff, Lucy, who clearly needs customer service training, after I expressed my dissatisfaction about the lack of service, or even just a simple smile to know we exist, reeled off a string of excuses as to why we had been ignored and basically we were the problem. Yes I may have got a bit irate but that was due to the pathetic excuse for an apology and rudeness of your staff for simply wanting to be acknowledged. Customer service is still important now more than ever I would...