Abbey Leisure Centre — Local services in Great Britain

We went to Abbey Leisure Centre specifically to use the soft play facilities, but overall, I was rather disappointed. We purchased a package that included a “picnic snack,” though the website didn’t clearly explain what that actually meant. When I went to redeem the snack, I was told we had to wait another half hour because of a fixed rule, which felt unnecessarily rigid. There were also more rules that didn’t really make sense—like the trampoline area having a minimum height requirement of 120 cm, which excluded my daughter, who was just under. She was quite upset.

She then moved to the toddler area, which is supposedly for children aged 3 and under, but there was no staff enforcement, and many older children were in there, throwing pillows around and rough playing. It didn’t feel safe or age-appropriate, so that didn’t work out either.

I also noticed that although there was no queue when we arrived, a line quickly built up before the next session, and it moved very slowly. If you book an 11 o’clock session, you really need to arrive earlier—otherwise, you risk standing in line for 10–15 minutes, which can eat into your slot. And unlike other places where kids can start playing while parents sort out check-in, here you need a code before anything happens.

All in all, I wouldn’t recommend this place and won’t be returning. While some might enjoy the other activities like tag games, I personally didn’t feel it was...

The revamp is great and the new Abbey adventure is a good addition to the area for children. The issue is that two thirds of the equipment have a very high height restriction enforced by the staff. The minimum height to go on the trampolines is 120cms which seems a bit ridiculous when children have trampolines at home and also another local trampoline park has no height limits. When asked about the limits the staff said that it was the manufacturers recommendation and the council was following that but even the staff themselves felt like this was too strict and had many complaints since opening. Hopefully the council can introduce age restrictions instead of height restrictions as it put a dampener on...

Visited for the first time last week, kids were really excited playarea looked great. Unfortunately when you get in it's set up so complicated and over exaggerated. You have to scan a code to get in and out everytime you want a drink or snack, staff are standing round like Security checking all kids wrist bands before they can go on anything to play, an unnecessary chip system that parents have to put in details such as email for each separate child. The place is far too complicated and over done for parents and kids, we just wanted the kids to play & us parents to sit and relax with a coffee like any other playarea, we didn't get that and left after just ten minutes. Very...