Costa Coffee — Restaurant in England

I'm a frequent Costa customer and this rates as the worst Costa experience... ever. Queued for ages, my wife sits down at the very limited seating as I make our order. My wife is then frog marched out of her seat so someone else can sit there (yes, they were one ahead of me in the queue but there every other seat was taken by people who weren't drinking or eating!) Why they couldn't have moved some of those on I have no idea - they just picked on the easy target, ridiculed my wife and embarrassed me. I ended up leaving my order and we left after making a bitter complaint to the manager that was replied with "Have a nice day!". The very young staff running and managing this Costa have tarnished their good name with disgusting treatment of actual customers. They need obvious and immediate training. We won't be...

Love costa coffee, however I've knocked a star off for the one at the arniston centre in Durham because the woman taking the orders was a bit bossy, couldn't hear her that well because of the screen and the mask, and the cafe was quite noisy at the time, she'd pointed out the nhs check in and asked me to check in , I said yes of course but she insisted upon telling me a further 2 times! because I hadn't done it already? Is that costa policy? I don't think so as theres also things on the tables for you to check in with! Irritating little Hitler woman!! Rant over,!! Yes I'd go again hopefully it won't be her shift when I...

Zero customer service. - After waiting patiently in the queue to be served and seats available ,by the time I was served people who were after me in the queue took up all the seats and even people who hadn't even joined the queue yet were seating down with no intention of joining in the queue. Staff lady staff couldn't care less that now people who were getting served had no were left to sit!! Very disappointed and ZERO CUSTOMER SERVICE will not be going back again if this is how they treat their...