Astoria Cinema — Local services in Great Britain

Went here today to see the new Kung Fu Panda film with my partner. We got 2 tickets and a popcorn and drink deal which came to £17.50 all together. The popcorn sizes were quite small, the larger one didn’t even look like a medium, I’d recommend bigger sizes or bringing own food as it was quite overpriced for the amount you get. The guy serving us didn’t give us tickets or a receipt, went into the cinema screen and sat at the back not knowing there were assigned seats. After about 10 minutes a lady asked to see our ticket as we were sat in someone else’s seats, had to leave the cinema to go and get our tickets printed by the guy as it seemed they didn’t believe that we had bought tickets as we were asked in such a way that it seemed they were trying to imply that we didn’t buy tickets. Pretty rude considering they didn’t ask to see anyone else’s tickets; and if we had sat a row ahead they wouldn’t have asked to see ours either. Seats were super uncomfortable, felt numb multiple times throughout the film and had to keep shuffling around. There weren’t even cup holders in the seats, had to hold own drink the whole way through, as cup holders were reserved for the ‘premium’ chairs. I feel like cup holders are a necessity, as at any other cinema you don’t have to pay any extra to put your cup down. When the film was over, everyone left their rubbish all over the floor, as there weren’t any bins, which considering ‘refurbishment’, surely a bin could be put in the cinema room. Seats weren’t much higher the further back you got; when in the first seats I sat in at the back, all I could see was the back of the seat above, missing half the screen. When I sat two rows from the front, I could just see the back of someone’s head the whole way through; although there are limited booster seats available for children, I can’t imagine this helping much - if I am an average sized adult and struggled to see, it would be impossible for a small child to see above an adult in front of them. Multiple children were sat on their parents knees struggling to see the screen as it was quite a small screen. Film was probably the only good thing about the cinema, nostalgic atmosphere was good too although it should be taken into account that nostalgic doesn’t have to mean opening a run down cinema with barely any changes. The toilets didn’t even have a hand dryer. Considering that Merlin Cinemas is a big company, I was expecting more from them. I get that it has just opened, but was hoping to see something positive happen to Ayr, not a run down cinemas where you get accused of theft due to the fault of employees not doing their job correctly. Definitely won’t be coming back here, would rather travel the extra distance to Kilmarnock or Glasgow for a nicer experience where I’m not uncomfortable and can see the screen! Feels like they’ve just cleared the junk out of this cinemas and reopened it, not even a sign outside. Can’t even tell it’s a cinema unless you already knew beforehand.

Summary: good for nostalgia/memories, awful if you want a...

So me and my two friends went to watch a Minecraft movie at this cinema and everything was going good but the staff warned us if we do the chicken jockey trend and throw popcorn when jack black as Steve says the phrase “Chicken Jockey”we will be kicked out so we thought that was the only standard no throw ing food or drink in the cinema so we went in and we were enjoying the movie but we had no cup holders and it was a really uncomfortable seat because they told us that you can upgrade to premium and sit up the back but they’re didn’t mention that you would get a cup holder and a seat that didn’t feel like your sitting on a seat made out off diamond so back to my point when the chicken jockey scene was coming my friend that had popcorn finished it by the time it even happened and a member of staff and a woman acting like the manager came in when the scene was near and we were repeating phrases from the trailer for the time we were in there but when the chicken jockey scene came my friend lightly said “chicken jockey” and we heard other people saying it much louder than him and I bet they never got kicked out so she ran over to us and kicked us out and told our parents stuff that just never happened like they claim they told us to be quiet multiple times but they told us one time and that was before the screening but they never told us we couldn’t repeat the phrase and we didn’t get a refund and they pretty much chucked us out for nothing and scammed us but that’s actually out of order doing that to kids having a...

It's absolutely hilarious that sending a review about a company and thay think it's funny to try and be very funny about someone's child's allergy requirements .I wish my child could actually have a KFC as you stated but unfortunately her dietary requirements do not allow her recieve such pleasures! For your own information my child was trying to take into your movie theater a bottle of water and 2 packets of skips crisps ! Not a kfc !

So your condescending reply about kfc was actual extremely rude and actually a little hurtful to be honest . I do truly hope that your reply did make you fell good about yourself because I can assure that my child not having a snack during her movie did not hinder the fact that she enjoyed her movie . In the future I hope that your company clearly not the condescending person that reply to my review! see that not all persons that go to the movies has dietry requirements that are actually quite a burden to parents that cannot fill the child's requirements with simply buying popcorn and peanuts at the counter of a venue which thay...