Domino's Pizza - Cardiff - Canton — Local services in Great Britain

Absolute shocking customer service for a start, clearly ordered a pepperoni tomato base pizza with garlic spread, (it’s even on the box) and received the complete opposite to that a bbq base chicken bacon etc. Phoned the canton store back politely explained the mistake and was met with a female full of attitude telling me the store was closing soon so they couldn’t send what I’d actually paid for out. Said the best she could do was give me discount on my next order. Can’t stand bbq sauce so literally paid to be starving still. I’m no Karen but I literally felt robbed. They can keep the discount as papa Johns will be receiving all my money from now on, how can you get that so wrong? As you can tell I’m sat here fuming so I’ll wrap it up do not order from here your not even guaranteed to get anything remotely close to what you ordered. If there was an option for 0 stars I’d have clicked that....

Service was good, price was OK...there are cheaper places that deliver & the pizza tasted pretty good. My main issue is that the pizza came flat packed with half the topping stuck to the lid...which was extremely disappointing! I know Domino's has stopped using the plastic pizza protectors...those little three legged things...which is very commendable but, c'mon...how much brain power does it take to design a wooden/cardboard one, or tell your drivers not to pile the deliveries so high (or stop sitting on them)? Would have been 5*,had I not had to scrape the toppings off...

Sometimes there service is great and my food is really nice, but most of the time the driver is really rude or my pizza does not get delivered and when I try and ring they never answer or they answer and hang up or when they do answer they are very rude, same thing happens majority of the time, it doesn't just happen to me there are family and friends it happens to as well, you lot need to up your game and stop being so rude, your nice enough to take our money, at least give us the service and food we are...