Dundee Yummy Yummy — Local services in Great Britain

Placed an order using their own app on Sunday. Spent over £50 for the family, but an item was missing. Called the restaurant immediately and they said they would issue a refund. Days later and still nothing. Went through customer services on the app. After 3 attempts i get through to someone that offered £1.50 off my next order for the missing item that cost £2.50. They then hung up faster than i could respond. Missing items, useless app and useless customer services for the app. I have spent a lot of money over the past few years at this restaurant. I won't be spending any more! Best avoid to save hassle.

Edit

Replying to the restaurant. No, for £2.50 you would risk bad feedback rather than issue a refund. I called and gave you a chance to refund. You chose not to. The food was always good. This review is about your app and...

The food was actually ok. My problem is my daughter ordered food for her and a visiting friend for their tea and were told 15 mins for collection. With that agreement in theplace, main family meal was prepared for our return. On arrival at the shop they then said " we'll start the order". So we then had to wait over 20 mins for the food so our family meal was then overcooked. To avoid this in the future, I would recommend ordering it with Just eat, that way it's payed for so the owners don't think there's an issue with the validity with the customer and their honest order. Unfortunately they will lose comission to just eat who I normally avoid. Also they didn't even apologise for their...

The Yummy Yummy Chinese takeaway has been here in Dryburgh for a long time and it is a well known Chinese in the city for the quality of its food. It has changed ownership recently and the menu has been updated to feature dishes such as "Salt and Pepper Chips" as well as the "Munchy Box". These are new popular trends that Chinese takeaways seem to be offering. The quality of the food here is good and the staff are always friendly and polite. I've always collected food from here so I can't say what the delivery is like but ordering for collection the food is always ready quickly and piping hot. I'd recommend the Salt and Pepper Shredded Chicken and the...