The Eastern Spice — Local services in Great Britain

Have previously ordered from Eastern Spice a couple of times before and the food was good each time. Hence ordering again. However, the experience this time wasn't good at all.

On delivery (which was nicely ahead of time to be fair), there was an item missing.

I phoned up Eastern Spice of the issue and asked them to refund the cost of the item, as the delivery had already dished out, and would be cold before the missing item reached here.

I was told to order again next time and they would deduct the item on that order. I'm not certain why they just couldn't deduct it from the order I've just had though!?

Anyway... As for the rest of the order. The chicken in both the Rogan Josh and Balti was really tough. The sauce of the Rogan Josh was quite bland. The Paratha bread was greasy, and the Aloo Palak Pakora was tasteless.

I'm not sure if a change of ownership has happened in the month or two since the last time I ordered from there, but in any case this was money and time wasted in my opinion.

The bottom line is that I'll be looking for another Indian restaurant to order from...

Ordered via Uber Eats and our order did not arrive initially, called them to be told; We do not have your address, He is just around the corner. even though they do not have our address. It arrived 5 minutes later (1 hrs 30 after ordering) stone cold as predicated as it had apparently left the restaurant 45 mins ago. Rude and unhelpful support.

The food was inedible, classic watery curries, no meat, below temperature meat, soggy presumably out of date poppadoms, ice cold mixed with luke warm rice perfect for food poisoning, stodgy onion bhaji, recooked cold greasy chips.

There are many decent takeaways locally, this is not one. Do not waste your hard earned money on substandard service and poor quality food!

Also UberEats offer no support and this takeaway provides no tracking so when your order doesn't arrive it is tough luck, no refunds or opportunity to reject the order and claim a refund. From experience there are other food ordering apps that provide much better support...

I phoned for a delivery of 2 curries fried rice and poppadum's, and after several coughing fits from the girl that took my order I received my order, then I found that for £13.40. they didn't include the rice I ordered, I told her 3 times that I wanted rice, so I phoned only to be told by the same girl that I DID NOT ask for rice.. I never buy curry without rice.. I found her to be extremely rude and to be told that I didn't ask for rice when I did is beyond a joke.. the food wasn't even that nice I had to bin it,,, never again will I...