Indian Orchard Restaurant & Takeaway — Restaurant in England

Review for Indian Orchid Restaurant North Finchley:

I am deeply disappointed and appalled by the experience I had with this restaurant. I ordered a pure vegetarian dish for takeaway, and upon reaching home and starting my meal, I found pieces of chicken in it. This is not just a mistake—it’s outright negligence, especially for someone like me who has been a lifelong vegetarian and has never consumed meat or eggs.

When I called the owner, Ajay, to report this issue, his response was shockingly casual. He mentioned that his cook had already left for the day (at 5:30 pm, no less!) and said he would check the CCTV cameras the following day. He asked me to take pictures of the dish and send them to him for “investigation,” which I did promptly.

Despite following up with him three days later, Ajay never got back to me. It has now been over nine days, and there has been no response, no apology, and no resolution to this gross error. This level of indifference is unacceptable and downright shameful. It clearly shows that the owner does not care about his customers or their values.

For someone who adheres strictly to a vegetarian lifestyle, this incident was nothing short of traumatic. It is appalling to see such a lack of accountability for such a serious mistake. Ajay and his team clearly have no regard for their customers’ dietary restrictions, beliefs, or preferences.

To anyone who values their dietary preferences being respected, stay away from this place. This restaurant is a glaring example of negligence, incompetence, and a complete lack of customer care. I sincerely hope this review makes them rethink their approach and compels them to take their responsibilities seriously.

Such a shame for careless attitude and for failing to respond to such a...

Absolutely shocking service, if you want an attitude when they forget the other half of your order on delivery then come here! The manager is one of the rudest people I have ever spoken to, the lack of responsibility and professionalism is beyond me. When contacted to tell them half the food is missing and they have then said they would send it out 40 mins has gone by and no food. I’ve then contacted then to say I wanted a refund but was shouted at by the manager, luckily I recorded his phone call and will be sending it to the owner. If I had the option of 0 stars i would. Food tasted shocking anyway. Go to zest of India instead, also a little reply to your reply, I think you’ll be abit shocked in the next few days mate, showing even more now the lack of respect for customers. How this business is still open I do not know but I’ll be telling every person I know to stay away. Also the replacement meal was agreed upon but not to take for over 40 minutes, that’s taking the absolute mik. I think a refund wasn’t a bad request for the way you speak to people and how bad this restaurants service is 🤣 Also take a look at your other reviews. I think it’s fair to say this place isn’t worth anyone’s time or money, and that they are clearly the common denominator. Also the refund wasn’t requested untill after it took nearly over a hour to correct my order so I think we really know who is lying, like I said guys don’t waste your money on this shop, had better curry’s out of...

After seeing good reviews we thought we'd try this restaurant out whilst in Blackpool and I really wish we hadn't bothered for two main reasons:

1. the waiter we had looked like he would be more suited on the set of The Night Of The Living Dead.

I'm not sure if it was the fact English is clearly not his first language or if he was on another planet, but he was wandering around aimlessly, it took over 20 mins to even order our drinks even though there were only 2 other parties in at that time and when it came to ordering food, he informed me that the "stuffed pepper" starter only had vegetables in it, so I order it and when it came it had minced meat in it.

He definitely shouldn't have interaction with customers.

2. the food was appalling. We had hoped for a really nice meal here but we were so disappointed. The madras curry I had tasted creamy and sweet, not like any madras I have ever had, but tbh, that could have been down to the waiter ordering the wrong thing?

We have never left a restaurant without giving a tip, until...