U Concept — Local services in Great Britain

The staff is really nice, but they didn't listen to any of the indications I gave. I left very unhappy with both my hair cut and colour. I showed many pictures of what I wanted and tried to discuss al lenght as the first idea I had was not feasible, so I wanted to agree on something together. During the colouring phase I expressed my concern as what they were doing looked exaclty like what I didn't want, a stripy look rather than an ombre, even though the hair dresser reassured me that she understood, I still ended up with exactly what I didn't want. They booked me in for a second appointment to fix my hair, but when I tried to explain why I was unhappy and what I wanted ahead of the appointment, they kept cutting me off. Nobody even mentioned a discount or whether I would have to pay again full price to get my hair fixed and honestly given how little they seemed to care I didn't want to risk it anymore. I spent a lot of money and a lot of time there and left very upset. I don't think I will...

I went here today after another hairdresser the day before made a mess of my hair, I was in tears. Hazel said she would be happy to fix it and she certainly did. I left the salon this time, with tears of pure JOY what an amazing hairdresser ! The staff were so lovely too, I can not recommend this salon enough. Thank you so, so much Hazel and your staff for making my day. Will never go anywhere else...

I’ve been going to UCONCEPT for years. All the stylists are great and Hazel and Natalie are super friendly. They cut my hair and my boys hair. 😀All my family go here and all the stylist are great! Super friendly and professional salon near Queens Park. I’ve updated my review because I am not sure if they are open on a...