Willow Brook Centre — Local services in Great Britain

Please avoid this place. I had the most stressful experience trying to receive one of their Groupon massage deals. I never actually received my treatment and had to demand a refund as the customer service was so appalling. I have never given a negative online review for any product or service to before but due to the severity of the poor service from " Excellence" Spa I felt I really had to. I wrote a letter to their head office re the poor service. I said that I would publicise their mistakes if I was not compensated money I was owed. Two months later, I have not received a response and not had a refund that I was promised by the young man at the desk in Bradley Stoke. I made two journeys in, one so that they could see my voucher in person before they would even book my appointment- they still did not accept this and my friend, who booked the voucher had to go in herself to show her the phone voucher she had. We are both pregnant and all this was a real hassle and expense as we live the other side of the Severn bridge. It was made worse by the fact that we had spent weeks trying to get an appointment there together and had to book separately. I think they are handing out these vouchers without being able to accommodate people , taking money and not giving the goods. The second visit was to finally receive the treatment, despite my asking for a refund after the first visit, which was refused as my friend booked the voucher in her name. Ten minutes before the treatment, they called me to cancel the appointment as the therapist had gone home ill and no one else there could cover. They did not offer an alternative time or day, just that it was cancelled. After all the hassle over a 3 month period and having crossed the bridge for nothing again, I asked for a refund including my travel at this stage. The young man promised me all of this over the phone if I came straight down to the spa. I did so and was refused my refund as, in the ten minutes it took me to get there, the manager ( who was absent) had said I could not have the refund paid to me. I just would have thought that they would rather find a few pennies in their cash box for an irate pregnant lady who had been let down by them on so many occasions than say to me " computer says no" and only my friend could ask for a refund. Later, they took back their offer of covering my expenses to get to the salon. No apology has been made, letter ignored and no doubt they are continuing to take money for these vouchers and treating people with this dreadful lack of customer care. I am a therapist myself, and I know that it's my job to help clients with stress reduction, the Excellence Spa most certainly did the...

Willow Brook Centre stands out as an excellent shopping destination, offering a variety of shops and eateries that cater to diverse needs. The convenience of having a Tesco right on site is a major plus for those looking to do their grocery shopping. It provides a wide selection of products, ensuring that everything from fresh produce to household essentials is readily available.

For bargain hunters, B&M Bargains is a treasure trove, filled with budget-friendly deals on household items, toys, and seasonal goods. It’s the perfect spot for those looking to save money while still finding quality products. Similarly, Pound Stretcher appeals to those in search of inexpensive snacks and treats, making it an ideal stop for quick indulgences without breaking the bank.

Food options at Willow Brook are plentiful, ranging from fast food to more casual dining experiences. The likes of KFC, McDonald's, and Subway offer familiar and quick meals, perfect for shoppers on the go. For a more substantial dining experience, Harvester provides a cozy atmosphere and a varied menu, making it a great choice for families or those wanting to unwind after a day of shopping. Greggs and Domino’s cater to those looking for a quick bite or a takeaway treat, adding to the variety available.

The shopping center itself is clean and well-maintained, creating an inviting environment for visitors. Its layout is user-friendly, making it easy to navigate between stores and food outlets. The outdoor food stalls add a nice touch, offering an array of choices for those wanting to enjoy their meal outside or sample something new.

One notable absence is a cinema, such as Vue or Showcase. Incorporating a cinema would transform Willow Brook into a full-day destination, allowing shoppers to enjoy a movie after their shopping spree or meal. This addition could enhance the overall experience, making it even more appealing for families and groups looking to spend an entire day at the center.

Overall, Willow Brook Centre is a well-rounded shopping hub with a strong mix of retail and dining options. Its clean environment and strategic location further enhance its appeal, making it a convenient and enjoyable place to spend your day. With the addition of a cinema, it would undoubtedly offer a complete package for a...

Unfortunately, we will not be returning to Willow Brook shopping centre, we have had an awful experience with the over zealous Parking Company Called HX Car Park Management Company Ltd.

To all Disabled drivers, please take care when you park in this shopping centre, they use only ANPR and do not use Parking Notices placed on vehicles to alert a driver there has been a problem. Around 2cweeks later you will get a nasty surprise of a huge fine. The company will not discuss any mitigating circumstances at any point.

I have alerted Family and friends to this shopping centre Parking Management nightmare.

Shame on the Willow Brook Centre, in this time of job loss under Covid restrictions etc, you target the most vulnerable for easy Parking...