I've been to the store on the odd occasion (maybe 6 times) and not once have I felt welcome. First I went in as I had never seen the store before, wasn't acknowledged and when I left after browsing all I got was a grunt. I appreciate I didn't buy anything but not everyone that comes in buys stuff.
Second time I went in to buy a particular set of cards and was greeted, bought my cards, overheard some absolutely awful language from some of the patrons and then left.
Third time I went in to buy some graphic novels, asked about comic subscriptions, gave a list of things I was after and was told I'd get a call - nothing.
Then every time I've been in since the atmosphere is very clique-esque, the gamers are very loud (not a problem) but quite often very sweary (is a problem) and I also don't respond well to sarcastic comments like "We can't stock everything" - yes I appreciate that but if I politely ask if you have something I expect a polite response.
Poor customer service. Not child friendly (swearing). Not very welcoming. There are better...
Read moreAppalling experience. A tourist here, I went in to browse their game selection during one of their late open evenings. Entering the shop, the owners were obviously too engrossed even to say hello. I felt immediately unwelcome, and we were rudely ignored. The whole thing had a 'clubby' feel to it that made me, a casual browser, feel really out of the loop and like an annoyance. This is a shame, as I was actually looking to purchase a game, and was willing to spend money. I'm glad that my local games shops in Edinburgh have a customer-positive attitude, and I'm happy to save my money for...
Read moreThe owner is the most rude obnoxious man. I was told by a member of staff that I could vape on the roof patio and instead of telling me otherwise he shouted and name called in front of the entire staff. I tried to explain that I had problem with going outside, I was just told otherwise originally. He acted like a spoilt child who has all the toys and won't let you play unless you take all his rubbish. Will not be taking my money in there again. He really users the fact that he is the only board game shop in town to treat people with no respect or...
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