Citizens Advice Liverpool (Walton) — Local services in Liverpool

After a long time I got my pip form filled by my very sweet and kind advisor. But I knew more about my advice giver than she did about my problem. I Felt very hopeless on leaving and have little faith in my forms being completed or posted. I did better alone and that was a dreadful result. Previously my experience had been difficult getting an appointment. After waiting in the cold for several days hoping to be seen to maybe I built my expectations up. I appreciate they are there to help for free but if there is nobody competent then they should turn you away. My inability to be confrontational means I left with my tail between my legs. How could I hurt a nice old lady who was lonely and just wanted to be listened to by complaining that I had been there near 4 hours and spent 20 mins at best...

When you ring their advice line number it states opening times 9am to 5pm Monday to Thursday. In fact they open at 9. 30am Monday, Tuesday, Thursday. I was informed for advice on a Wednesday go to cab Norris Green. I don't know about Friday. I went first thing on a Monday and they opened at 9.45am. The gentleman I saw was very nice. They let me use their landline to try and sort...

These places are hugely understaffed! ( no fault of their own I must stress) if you manage to be one of the first in line & get accepted to be seen, & also sit out the 2 hour wait! The people who work here ( a lot voluntarily too! ) are amazing, polite, kind, resourceful, & a lot of people's only outlet for help these day's, I don't envy there job, but admire the...