The Twelfth Man — Restaurant in Liverpool

Deeply disappointed — discriminatory and unwelcoming experience

I visited The Twelfth Man on the day of the Liverpool vs Manchester United match this season. As a football fan, I came hoping to enjoy the atmosphere and watch the game on the screen since I didn’t have a ticket. I bought a Diet Coke (I just got recovered from a flu, so I can't drink alcohol then) immediately after entering and sat down quietly to watch the match.

About fifteen minutes later, a tall white man with all black outfit around 40 years old, who claimed to be a security guard, suddenly came up to me and rudely demanded that I give up my seat for him. He was not wearing any uniform or badge. When I asked why, he said it was “his seat” and threatened that he could easily throw me out. Several local customers sided with him, which made me feel shocked, isolated, and deeply unwelcome.

Later, after I had finished my drink and returned the empty cup to the bar, the same man came again, insisting that I must buy another drink or leave. This was ridiculous, as many others were sitting with empty glasses but were not asked to do the same. When I asked to speak to the manager, I explained that I had just finished my Coke and would buy another later because I felt too full at the moment. Only then did the manager (a woman) say that I could stay.

This entire incident made me feel humiliated and targeted because of my race. The behaviour of this so-called security guard was openly aggressive and discriminatory, and the manager’s passive response showed a lack of fairness and professionalism.

As someone who has lived in the UK for over four years and visited many pubs, I have never been treated with such disrespect. What should have been an enjoyable football-watching experience turned into an upsetting reminder that racial prejudice still exists.

I truly hope the management investigates this incident seriously, provides proper staff training, and ensures that The Twelfth Man becomes a place where every customer — regardless of background — feels welcome...

Why o why have we never stayed here before. So close to Liverpool fc Anfield. On road parking outside pub. So so friendly. The Room was just how we liked it (basic). It was one of the smaller rooms which had 3 single beds which might I had were very comfortable. The Room was clean smelt nice. It was warm and cosy. You really got the feel off Anfield and could here the chanting from downstairs pub but it won't effect your sleeping. This was not ensuite but again it didn't effect the stay as bathroom was just outside the door. With plenty of clean towels and a lovely hot shower. Tea and coffee provided outside your room on the shelve. I loved this room I loved my stay plain and simple. Cost was also far better than the other rip offs on match day. Be back in a couple of weeks....

Myself and my partner visited here the day before the Liverpool and Manchester United game to get a feel for the atmosphere, we were greeted by a friendly bar man named Phil who couldn’t have been nicer and couldn’t have helped us out anymore . We couldn’t have met a nicer bloke , we also met some other bar staff and some of the locals and had great crack with them too. A fantastic pub with a great atmosphere would highly recommend to anyone going to a match . In future when we come back over , we’ll be going to this pub . We also visited some other of the fans pubs in the area but found this one to have the best atmosphere and most...