Amaia Kids — Local services in London

Unfortunately I’ve had a really awful experience with Amaia Kids. The clothes are very nice but their customer service is appalling. Beyond selling you their clothes they simply don’t want to know if there’s an issue. I bought 2 Christmas dresses and washed them once following the washing instructions on the label. Post wash the material was ruined as per the pictures and the dresses can’t be worn again (unless happy to look very tatty). I emailed Amaia customer services to let them know as the dresses were expensive and I would expect to get more than one wear out of them and had to chase for a response several times. The owner eventually responded and sent an accusatory email suggesting I’d forgotten that I’d tumbled dried the dresses which of course I had not. There was no apology, any acceptance of responsibility, just an email putting the blame on me. I sent an email back explaining that I had followed their washing instructions accordingly and I’ve been ignored ever since. Absolutely appalling. Pretending to be a luxury clothing brand and I would advise to stay away unless you want your children to wear their...

I ordered a face mask on 5 August and I’m still waiting for it to arrive. No mention at the time of ordering about 3 week wait until a few days later. It’s now over 4 weeks and still waiting. Have sent several emails and they don’t seem to know what’s happened to the original order and promised I would have it last week, now it’s this week! Appalling service considering it cost £15 and delivery of £4. I will take it further if nothing has arrived by tomorrow. They don’t seem bothered about their bad customer service and would not recommend at all so think twice if...

Very disappointed with the service from Amaia - accidentally purchased twice and when I tried to get in touch via phone/email I received nothing back for weeks so ended up with 2 x same items and fighting for a refund. Emails are also answered in an unprofessional manner which is disappointing and what really shocks me about Amaia Kids is the delivery - website claims they charge £4.50 for delivery via FedEx however a face mask I ordered turned up in an envelope with a Royal Mail stamp which I'm sure cost less than £2.

Not a happy...