Lebara Mobile UK — Local services in London

I bought a brand new sim card still in the pack from a shop put it in my SIM card and try to sign up for Amazon only to find out that my phone number is already being used on a different Amazon account after I just bought it from a shop I called liberal to then ask for an explanation which they'd never provided in their colleague was very rude and shouted me on the phone I asked to put a formal complaint which I never got updated on and then waited a week called the libera team and they did not provide any answers to my query or help me with anything all they suggested was that I call Amazon and ask them to delete an account that is not associated with me and I don't have access the person I spoke to told me to call Amazon and ask them to delete their account that's associated with my number and it has a different email which I do not have access to because I never created the account Amazon would not do that in breach of people's information so I'm stuck with the compromised SIM card and libera refuses to send me a new SIM card or replace the faulty SIM card I can't use to sign up for Amazon or any other potential accounts because it's associated to someone else and I can't get any help for my SIM provider because it's my job to then find out what my number is associated to and call each and individual company to then try and ask them to remove my number of the new accounts that I did not sign up for . The SIM card helpline told me is my job to contact previous companies that associated with this number or any accounts that associated with my number which is meant to be the companies job to do that a SIM card company should not sell paying customer a previously used SIM card that is still associated to other people's information associate the number that I bought from the shop which should have already been a brand new number which seems it was not I would not recommend to buy any liberal SIM card as you might get a compromise number and it might be associated to fraudulent activity or some shady business the call centre is only in India and there's nowhere else you can call to get any help the Indian call center is very unhelpful and all of the members I'm not helpful at all and do not suggest healthful information be careful not to get...

My husband and I were long time customers. We asked for a cheaper monthly deal. My husband was offered a great deal and a massive refund. I asked for the same deal and was refused - I was offered nothing. The people I dealt with on the phone and over chat were very rude, dismissive and patronising. I left a poor review after my last chat. Overnight Lebara emptied my account of data and minutes. Data and minutes I had paid for and needed. My phone had been on WiFi and I had been asleep. Absolutely shocking treatment. I complained via email about the sexist treatment, rude staff and the removal of my data and minutes. My complaint was completely ignored and has never been answered - in over 4 months. Completely abysmal and unprofessional treatment. Lebara then continued to completely empty my account of data and minutes - four times. Each time I had to contact via chat and phone to fight for the return of the data and minutes I had paid for - they often returned less than had been taken. Each time they were very rude and sarcastic. I was always told it was a technical issue and I would be contacted by the complaints or technical team - but I never was. I called and spoke to two different managers - they were not at all bothered. I was told there was no problem, and no investigation would be undertaken. Finally I was offered £15 as a goodwill gesture - but it was not paid. Absolutely shocking. I had to contact them 6 times before it was eventually paid, months later. I dealt with incredibly rude, aggressive and very unhelpful staff. In June I checked my account daily, and saw that every night when my phone was not being used and was on WiFi, significant amounts of data were taken by Lebara - every single night. A sneaky fifth time they emptied my account. I contacted them again and was offered a small amount of data. I refused and they threatened to remove my plan completely - the plan I had paid for and was using - and was told I would be left with nothing. I left Lebara as a result of all of this. I will persist until I get answers as to why I received this sexist and unfair, treatment, why they continuously stole data and minutes, and why their staff lied and were so rude, unhelpful and...

OVERALL, POOR CUSTOMER SERVICE OVER 10 DAYS BUT FINALLY GOT A POSITIVE OUTCOME WITH HELP FROM SAGAR H On the 23rd of January I finally got a connection network problem resolved after several chats and technical interventions. I arrived in India on 12th January with the assurance from Lebara that my UK data package would work to make calls and have internet access. I also took the additional precaution to top my SiM card. Sadly, and totally unsatisfactory customer service I was left with no service on arrival for 10 days. I had to buy a local Airtel SiM card for INR 800 so I could have phone and internet access. I was told I could expect an email from the different technical teams once problem resolved - I received none! The instructions I was given to reset my settings failed to resolve the issues, Each time I was told different steps to follow and they did not work. Having not heard from the technical team who requested a further 24 hrs to resolve the issue (that was on Friday 17th January) I connected again on Wed to get an update on the issue. I got sent another set of steps to follow to reset my settings that failed to work so, I connected again to provide the feedback and got Sagar H who said he would check out what I was told and try and help me. The first thing he told me to do was disconnect my phone from my WiFi connection and then follow the instructions I was sent to reset my settings. He stayed on line whilst I carried out the instructions and talked me through any steps I was not sure. Finally, I got a signal with India Vi. None of the previous instructions I received over the last 10 days asked me to switch my WiFi connection off which was the key step needed to reset my settings to get a connection. My thanks to Sagar H as I now can use my Lebara service whilst in India until April 2025. His people skills were calm & encouraging as I worked through the technical...