Piccolino Exchange Square — Restaurant in London

On a positive note our initial booking was for 2pm but due to train cancellations we were delayed- we contacted the restaurant to let them know and they honoured our booking for when we actually arrived. In hindsight I'd rather they hadn't, which would have saved us the effort. It was pretty downhill from there. We travelled over an hour to London especially for this brunch... after the experience we had, I won't be rushing back. On arrival we were given the bill to pay the remaining ticket fee before receiving our first drinks.Included in this bill was a £35 service charge. I'm not opposed to paying a service charge at all, after I've experienced the service (if its been good). I politely asked for the 'optional' service charge to be removed for this payment, ensuring we will tip at the end if we see fit but this was met with a challenging attitude and took multiple back and forths before the waiter accepted. They then proceeded to bring an incorrect round of drinks to our table. Not a great start. The food was nice enough, but table service was mediocre. None of our starter plates were cleared before our mains dumped on the table, making it very overcrowded. I had ordered an extra side of zucchini chips, which I paid a service charge for, only to later realise I never actually received them so can't comment if they were any good! We also didn't receive our full time of bottomless drinks, were quite rudely told our time is up without any pre warning, then shortly after were told to leave and more or less chased off the premises as it was turning back into a normal restaurant. I understand there are set times, but this was around 5:40 when the event said until 6. We aren't rowdy girls either, at this point we were just sat at our table chatting as we could finally hear each other due to the music changing. Atmosphere wise the music was good but so incredibly loud it was hard to hear the friend next to me during the bottomless. Definitely not the place to go for a well needed catch up over dinner and drinks. I wouldn't usually bother with reviews but as far as my expectations for an event in London are concerned, this was all very disappointing. After looking through other reviews I see a lot of issues in common with...

We visited for the Sinitilate brunch so this review may be more reflective of this rather than the resturant dependant on how they organise the event.

First of all…. We had to pay first before anything was served. Now we had left a deposit before but then we had to faff around paying. We were asked if we wanted to upgrade for £15 for the other drink package.

Getting our first drink too ages and in all honesty, the guy doing the drinks had a table of almost 15 of us to serve- he probably needed a colleague to help him. I had about 4 glasses of Prosecco in total.

The starters came and it was a sharing board of meats. It did say cheese too but there were like 2 slivers on each board. This was fine- basically packet meats on a board but presented well. As soon as the waiter served us, he said “Come on, eat. Your mains are coming! “ Never have I been rushed like that ever!!!! Well within 2 mins of the starters coming, the mains bloody did well arrive! Hardly any room on the table and the same waiter asked if we had finished the starters as he placed the mains in the table. Of course we hadn’t finished- we’d just got it. The food was awful. I ordered pizza which as cold and soggy. Others in our party had pasta and they reported it to be cold and claggy.

The brunch was fairly fun. There was great music with a man on the bongo drum. I will say that the crowd was super young- there was a ‘uni party’ feel. This isn’t necessarily a criticism, merely an observation.

Would I return again for brunch? No. It’s not really the classy establishment that I expected it to be nor was the food any good. I think the way the waiters treated us probably tells you what sort of customers they are used to- I understand that businesses have to protect themselves but honestly, this was not for me at all.

All in all, £60 or so for decent music, 4 glasses of Prosecco and some cold meats, wasn’t...

I recently had the pleasure of dining at Piccolino in Exchange Square, and it was an outstanding experience from start to finish. The ambiance is charming, offering a perfect blend of elegance and comfort. However, what truly made our evening memorable was the exceptional service provided by our server, Mary.

From the moment we were seated, Mary was incredibly attentive, ensuring that every detail of our meal was perfect. Her warm and friendly demeanor made us feel welcome and valued as guests. She had an excellent knowledge of the menu and offered fantastic recommendations that made our dining experience even more delightful.

Mary was always available when we needed her, yet never intrusive, striking the perfect balance in customer service. Her attentiveness and genuine care for our satisfaction truly set her apart.

The food, as always at Piccolino, was delicious and beautifully presented. Each dish was a testament to the culinary expertise of the kitchen staff. But it was Mary's exemplary service that elevated our visit from a great meal to an unforgettable evening.

If you're looking for a dining experience where you'll be treated with utmost care and enjoy wonderful food, I highly recommend Piccolino in Exchange Square. And if you're lucky enough to have Mary as your server, you're in for an exceptional treat. Thank you, Mary, for making our...