Robert Dyas Kensington — Local services in London

I was there yesterday afternoon Robert Dyas Kensington High Street. One of my favourite shops that I shop from them in store or online for more than a decade, but this was my first time meeting this stuff who is the rudest person I have ever met, When I was trying to return an item delivered broken. He refused to serve me with my returns saying he couldn't see any broken to the item and when I showed him, He accused me of that I broke it. I was shocked by his behaviour and his bad attitude. I asked the other two guys who were the only ones in the store, but there're not helpful at all, one kept saying he's in charge and the other one just ignored me. I was so disappointed that I had to carry back the item box...

The expression is stiff and the checkout is slow. There can be 3 people in the till but they are just talking and chattering outside. I waited in line for more than 10 minutes and told the cashier that I waited too long, but she ignored me and had an extremely scary face as if something bad had happened and didn't say a word. I want to ask why you work here. Work with a smile. It's too serious. There is no answer no matter what the customer asks. Next time if this person is checking out I will line up somewhere else. It...

My mum bought a fan last week. There is something wrong with the fan when it oscillate it slows down the speed of the propeller. The guy named PAUL said that it can’t be refunded cos it’s already been used. How on earth if we will know if the item has something wrong if you won’t try it. RUBBISH customer service if only i can complain this situation to the higher authority then i will do it. We have the right as a consumer but it didn’t work out for this guy named PAUL. Zero star is suitable for him he is not...