Serenity Skin & Wellbeing clinic — Local services in Malvern Hills

I booked a massage after having a baby as a treat and was running late (baby issues.) I arrived 10 mins late and apologised profusely and checked with the masseuse if she had appointments after and if it were okay to have the hour massage and she reassured me saying it was all fine. The massage itself was standard (having had other treatments elsewhere) I felt she was amateur & inexperienced. The massage itself lasted 45 mins instead of an hour. Having finished I was surprised, especially since she had not relayed to me that the treatment would be cut short (& neither the receptionist on entering). The fact I had even asked if she had other appointments and the masseuse had replied ‘no, you are fine”was confusing. Fair enough the treatment was cut short because that was my fault arriving late but no-one had said anything and even after expressing my disappointment after, the way things were handled and how both masseuse and receptionist didn’t care with a attitude of “nothing they can do about it” was really off-putting. I won’t be coming back especially after paying for inadequate services- it’s a shame because I travelled half an hour to get there and left my baby to try gain a ‘relaxing’ experience which it was not. Much better massages elsewhere with better...

So warm and friendly, instantly made me feel at ease (I was a little apprehensive about having a massage from a stranger but that went as soon as I met Claire) The entire experience was just bliss, I had a mum to be package plus eyebrow tint and it was so relaxing and perfect for late pregnancy when all the aches and pains have kicked in. Just what I needed. She was incredibly professional and the massage was perfect. She ensured I was comfortable (which is hard to achieve at 35 weeks pregnant but the couch is also the comfiest ever!) She used the perfect amount of pressure and was quiet as a mouse whenever she was getting the different creams and heated flannels etc- this helped to make the already serene environment even more calming. I was a little nervous about getting my eyebrows tinted as I am blonde and didn't want them to be too dark but she did this perfectly too. At no point did I feel rushed and to finish it off their relaxation room was lovely- giving you time to come around with a hot drink before heading back out to your day. I could not fault my day there and only wish I could go back...

For me, I think the little touches make a big difference. The team at Malvern Serenity are always so welcoming and offer hot towels and drinks, they also have a gorgeous relaxation room you can enjoy before or after your treatments.

I visited the Malvern Serenity for the 2nd time recently and had booked the flotation tank experience followed by a back massage. I hadn’t tried a flotation tank before, but I loved it. A great concept to help relax and ease tension and aching. I then had my massage with Cymone and just like the last time it was brilliant. I have been fortunate to visit a lot of spas over the past few years and I will quite happily say that Cymone gives the best massage! I suffer with tension and knots in my lower back and I’ve come out feeling like a different woman. I like to opt for a deep tissue massage to try and tackle the tension but I usually find the massage to be effective yet not relaxing. Well Cymone manages to attend to the aches whilst it still being extremely relaxing- so much so I think I even fell asleep. Booked to go back in 4 weeks time. Thank you Cymone and...