Domino's Pizza - Birmingham - Shirley — Local services in Metropolitan Borough of Solihull

DISGRACEFUL SERVICE!! I vow that yesterday was the last time domino's will get another penny of my money. Always a problem of some description. Incompetent and rude ( almost hostile ) staff. Yesterday - Pizza never arrived. Driver mistakenly gave it to some random kids on our road apparently. Didn't knock our door or ask the kids for proof of purchase. When I explained that pizza never came, driver became aggressive and told me to contact the police. I had to make a personal visit to the shop where the manager treated me as a suspect and reluctantly re made the order after refusing to give a refund. No apology was made. Wasted over 2 hours. Unacceptable. Pizza was terrible too. Vegan pizza served with non vegan sauce. Give me Pizza Hut over these...

We order from Domino’s Shirley every Friday, always getting the same deal. However, today’s experience was really disappointing.

The app wasn’t working, so after 15 minutes of trying, we decided to call and place the order over the phone. That’s when we were told the app was down, but when we tried to order, the price was much higher than usual. When we questioned this, we were told that the special price only applies through the app—but nowhere on the app does it state that prices are different for phone orders.

We tried to clarify, but the salesperson simply said, “That’s the price.” It was frustrating and disappointing, as we couldn’t get our usual Friday meal at the price we expected. Really let down by the lack of transparency and customer...

I ordered from Shirley store and there were multiple hairs in my food. Called the store and they were very rude and unapologetic. They said they are sending someone to collect my food from me. It took them over 2 hours to collect. I was also told I’d get a full refund within 4 working days. However, 7days on and still nothing. This was disgusting and I couldn’t touch the food after. I am requesting a full refund of the meal from the customer support team but I bet they are just as useless. Don’t order from here as most of the staff including the manager have communication issues as English isn’t their first language. I suspect the food hygiene standards aren’t followed as they should be...