Desco Lounge — Restaurant in Metropolitan Borough of Solihull

I would NOT recommend going to the Desco Lounge in Shirley unless you like to pay to be sworn at and be treated with aggression by the serving staff which is condoned by management. Terrible evening - went to meet our friend who is back in the UK after moving to Spain. Employee/server, Jack pictured above, swore at my husband calling him a p*k because he asked if he could sit at the sofa area as you come in. The incident was reported to the General Manager (GM) Rob, who agreed that the behaviour was unacceptable and inappropriate. Rob refused to provide surnames claiming it is not company policy. However, Jack came to our table following our discussion with Rob and was verbally was aggressive towards me and my husband following the initial report to the GM. When this additional incident was reported to Rob the GM he said he would talk to Jack after his shift indicating that he condones Jack’s behaviour and was happy to treat the remaining customers in this manner. This behaviour is appalling, inappropriate and unacceptable! Jack and Rob need to be made aware that paying customers pay their salary too. Jack needs to find a job that is not customer facing or undergo comprehensive training and Rob also needs to undergo people management training and customer service training. I have never been so insulted! We are Shirley residents have been patrons of the Desco Lounge since it opened. In all the years we have visited the Desco Lounge we have never been spoken to in this disgusting manner or been subject to aggressive and threatening behaviour by the staff. The standard of service has deteriorated drastically since the new team have been working in situ. As Rob, the GM, was totally ineffective at dealing with the situation and ensuring our safety, our party of 6 chose to leave the restaurant with our daughter leaving in tears. This incident will be reported to Rob’s manager, Vesele - again no...

Really felt good about this place but was utterly disappointed by the breakfast service. I have been here before several times for lunch and dinner. It is very cozy and has a nice atmosphere and the food is usually above average. However my recent experience was so atrociously bad that I felt I needed to leave feedback. I came in for breakfast at 10:15 it was not particularly busy and I ordered 2 cooked breakfasts and 2 freshly squeezed orange juices at the bar with no problems. Then we were just completely forgotten about, we watched several waiting staff walk past our orange juices sat at the bar before we had to walk up and collect them ourselves. We then waited over half an hour and watched several tables of people arrive after us receive their breakfasts before we had to complain about where our food was. Then we had to wait another 15 minutes for them to actually cook our food and bring it out. So after 45 minutes of waiting for a simple breakfast the food finally comes out and the plate of food looked like it had been rushed out and it was already cold. To make matters worse the staff offered no explanation or apology and did not even seem to recognize how poor the service had been. I just don't understand why the service we received was so far below everyone else It feels like we were being singled out, it was such a horrible experience that I will not...

If you ever wanted to experience theater of the absurd while sipping coffee, this is your place. We came here (as we have more than ten times before) for what we thought would be a normal visit. Coffee? Sure. But apparently, bringing in a cake from another restaurant is a crime of cosmic proportions. The staff told us—dead serious—that we couldn’t eat it because of “allergen concerns” and that they’d be held responsible if something happened to us.

Let’s pause and savor the logic here: The cake box had the other restaurant’s logo stamped on it like a neon sign. We had the receipt from them in hand. We also had the receipt for our actual order here.

So unless this café is secretly running a black-market allergen police force, the excuse was—let’s be generous—nonsense.

We weren’t trying to sneak food in. We weren’t trying to pull a fast one. We were just bringing along something we’d purchased elsewhere, with full transparency. Instead, we were treated to a masterclass in illogic wrapped in faux liability concerns.

It’s a shame, really. After so many visits, I didn’t expect to be told that the sight of another restaurant’s cake might cause a legal apocalypse. Coffee is fine, but unless you enjoy being lectured about imaginary lawsuits, maybe skip the performance art and head...