Domino's Pizza - Norwich - North — Local services in Norwich

What a most appalling and bizarre and frustrating experience. Definitely do not recommend this 'dominos' to anyone on the planet. We a group have just started our holiday, arriving tonight from Australia. Starving from our travels and exhausted, we decided to order a develiery online at dominos which we have in Sydney and trust. After putting in a order of 4 pizzas 2 desserts and drinks. We were sat waiting, looking checking periodically the ordering process for one full hour. The online process was still saying it was being delivered so we call dominos, all of us, many times for 30 minutes. We were all hanged up on, at individual times, I was left on ring for up to minutes. And there was nowhere to leave a voicemail. All of this using calling using our international roaming. We now were convinced this dominos wasn't real. Until we saw the other reviews. Finally a older delivery man comes knocking on the door, but by now we had already made some dinner. Just wanting to go to bed. The man did not care. Would not look at me, and ignored my polite asking about the delay and phone issue. All he said was 'oh we very busy" It's 2am at night. We payed him and he left. We just wanted a single apology or even a recognition over the situation. I have never experienced such terrible service in my life.. THEN we open the pizzas to find we've been given the wrong pizza bases and the meat tasted odd and slimy, and the bread stale. This wasn't any dominos I knew. In Australia the policy is the pizza is free after 30minutes not sure the policy in Britain, but this wasn't about the money. Just a utter digrace north Norwich dominios. You seriously need to be reviewed and probably shutdown. And this whole time we had our movie paused as were wanting to eat and...

TLDR; delivery hour late, soggy pizza, avoid like the plague; use different store.

Waited 45 mins on order, phoned to find out what happened and was told he didn't know where the driver was and would phone him then hung up without apology or validiction. 10 mins later I tried again as he never updated me. Pizzas arrived mildly warm and soggy an hour after order placed. Hassled looking driver handed them over, said "alright" then turned around and left before I could reply. Began phoning store again repeatedly but they refused to answer (and some were them hanging up not just time outs). Perhaps they have caller ID.

Dominos is a franchise. I'd recommend avoiding this store. I think you can choose which one you order from (dunno if they have stringent delivery areas). Typing "dominos Norwich west" into browser gave me a different store with (slightly) better reviews. May also be changed on...

I have ordered from this specific Domino’s for over 2 years since moving out, and it has saved me countless times if I don’t have time to cook or fancy a takeout!

Never had a single issue with this Domino’s branch, not even once! Food always arrives hot and never “lukewarm” or cold, and drinks are nice and chilled too! The food also tastes great and is excellent quality!

I always order from the App and once again never had a problem with my order being late or never turning up so I never had to complain about that. My order usually gets to me within 30 - 45 minutes sometimes even before that!

Drivers seem to know social distance delivery quite well from my experience and greet you every time, once again no issues there!

I will continue to use this branch for the foreseeable future, and I will always recommend a local Domino’s to my friends if they want a good place to order...