Thai Street — Restaurant in Norwich

So this is a reply to the admin/whoever manages the online site.. I recently visited Thai street and ordered Duck Pancake Rolls. Please note , this is not my first time buying them. Previously there used to be 3 rolls for £6 , but last time I was shocked to find only 2 for £6. I posted a review here from my other account as shown in the snip. My whole point is that ‘ IF YOU HAVE CHANGED THE QUANTITY OF A FOOD ITEM, YOU MUST ATLEAST MENTION THAT BEFORE SOMEONE PAYS FOR IT, especially when that customer already told you that she has ordered before as well.

Okay. Now lets talk about the tone of this reply. Seriously! Is this how you behave with customers? I have noticed a general trend here in the replies to negative feedback. Instead of asking the customer to make the food by herself and questioning her financial ability to afford it, why don’t you learn some manners and basic customer service?

Finally, you said ‘I really liked it’ ! No, I didnt.. I didnt even say that.. I said okay. There is difference in okay and good and really like. Hope you understand that difference atleast.. Also, for your kind information, those rolls were NOT BIG! They were small and thats why I felt bad ordering it for £6. I have value for my hard earned money as well.

So instead of playing the sympathy ‘small business ‘ card, try selling food that is worth...

Good food but terrible delivery / timings.

I had a call an hour and a half after our order was placed (30-40 mins after it was meant to arrive) to say they didn’t know if they’d sent our order out or not (it amounted to close to £80 as we had guests staying). They then apologised and said that food would be with us within 20 mins as there was some internal error. Over an hour later it arrived. It arrived Almost 3 hours after the order was originally placed. No part refund or even consolation food for apology to make up for the error. We were livid. Guests had to leave, as they had children that had to go to bed. I tried calling to complain, no one would answer the call the entire evening. I reported to Deliveroo. Again, they couldn’t do anything because the restaurant do their own deliveries. This is not the first time this has happened. Food is ALWAYS later than it states. The restaurant should not accept orders if they are too busy or unable to fulfil as they just waste peoples time. Food is good but delivery / customer service has been...

I had read reviews on here and ordered in high hopes but really the food was just far too bland for Thai food.

The moo krob was very dry and for the most expensive dish I ordered there was not a lot of pork.

Pad Thai was lacking flavour and by the time the food arrived it had nearly solified into one lump.

Satay was actually the best thing I ordered but the sauce was generic tasting like you would find in most takeaways, sweet with no spice.

The mango sticky rice was the most disappointing as the rice had zero flavour to it, it could have just well not have been there and I wouldn't have noticed the difference. The price was also on the high side.

The food took 1 hour and 20 minutes to arrive and I was disappointed I spent £35 on it as half of it went uneaten. Maybe I was part of the unlucky 1% that had a...