Tikka Station — Local services in Southampton

Awful experience with Tikka Station and very surprising after reading all of these 5 star reviews.

Placed an order via Just Eat and the estimated delivery time was delayed twice. When I called to check on the status of the order, (at this point it was 15 minutes late and Just Eat had said it had been delivered when it hadn't), the man who answered was very rude and said that they were busy and the food had just left.

I explained that I didn't think this was acceptable as I had already paid for the meal. After a conversation he said that the order was now cancelled and put the phone down. I called back only be greeted with a very rude man who then said he didn't care and that I hadn't paid for my food but I had paid Just Eat.

I was left with no food and money taken from account.

I would advise not ordering with this shop via Just Eat and would add that their customer...

we placed an order with Tikka Station, We were told it would be delivered at 7pm, by 7.30pm it still hasn't arrived, we called and asked how long our order would be to be told "It's just left" the order arrived incomplete. We telephoned straight away and the man who answered was very rude, told us "We will give it to you on your next order" I said I had family round and was just about to eat, the man said "well  you can't have them now, it will be alot later " when asked how late I was told "very late, take away is now closed" I asked if I could go and collect only to be told "what's the address? We will deliver now" we confirmed address, and 50 minutes later we are still waiting! We have paid for the full meal and I don't believe the missing items will be delivered! And I was right.... they weren't delivered. Absolutely do not recommend. Will never be...

Ordered meal via JustEat. Expected delivery time was lengthened almost straight away for 30 min later. Which put delivery time 1:15min from ordering. After hour and a half checked Just Eat app and it said order was already delivered over 20min earlier? JustEat customer service wasn't able to get hold of them and advised another 20min, and if not delivered then to chat to them about refund again. By that point it was just over 2h. Shortly after 'chat' I was able to reach them my self one the phone. Been told they very busy and sorry for delay/mix up on the up. And that my meal will be delivered next. 10 min after the phone it was finally delivered. Still hot and very good & tasty food. But due to long delivery experience will never...