Jumbo House — Local services in Stoke-on-Trent

They missed off a box of chicken balls, fried rice, chips and curry sauce. Rang up to ask for it to be redelivered, and met with absolute hostility down the phone. Refused to send it, said there to busy, there's nothing they can do. Absolutely shocking service, spent 25 quid, and 1 person is now without food. Just done a 14 hour shift, over the limit to go and pick it up myself. Its only a couple miles down the road, you could of easily just sent it with the next delivery driver. Actually shocked at how bad the chef/owner was screaming and shouting to the poor lad who answered the phone. With what little food we had, it was mediocre at best. Never in my life have I experienced such disregard to a paying customer who's order they messed up and made zero attempt to rectify their mistake. So now we have had to order from somewhere else. I wouldn't recommend using jumbo house. Average food, the worst service I've encountered from any establishment. And Ive worked in hospitality for 15...

We have been ordering from Jumbo House for over 30 years. It was our favourite chinese takeaway. I am sorry to say we have moved on. What made our chosen meal for us was the sweet and sour sance and the chips. These have been changed to the generic, all takeaways have the same, usual fodder. We also loved a chow mein, however, we were never sure what we were going to get. Will it be the same wonderful offering or some second rate disappointment. Sorry Jumbo House but we loved your tried and tested meals and would love for you to revert back to your previous items. This is what set you apart...

Well what a mistake I made ordering from these tonight!!! Ordered at 7.30pm, by 8.40 still nothing! Tried calling them…busy!! So jumped in the car in my PJ’s to go to see where the food was!! Got there and it’s sitting on the counter in a bag apparently “waiting for the driver”

Got home and the food is literally swimming in grease, batter is burned, chips soggy and it tastes like the cooking oil hasn’t been changed in weeks and it’s completely inedible!! Call them again to get a refund and surprise surprise…. Busy tone!! I’m beyond fuming!! I 100% will not be going there...