Holm Automotive Center, INC. — Local services in Abilene

I have despised dealerships my entire life. I would rather schedule voluntary dental work than go to a dealership! This was until I purchased a car of new technology, knowing a dealership would be the only place I could get service and repairs. I went to the local dealership in Salina and got what I expected, even a flat out refusal based on the model (not make) of the vehicle. So I went to Holm Automotive. WOW! What a difference! First my new 2017 Volt had a windshield warp. Jamie in the service department handled it extremely well. Their body department warranty replaced it and gave me a car to drive. No squabble whatsoever. At that moment I felt their desire to serve. It wasn't the vehicle they were treating, they were treating the customer's lack of happiness by fixing the symptom, the vehicle's damage. Then came my 2012 Volt charger went out. Greg in the service department handled it like my brother would have. He even charged my car while he checked on getting a new one under warranty, because he intuitively knew I would be running on gas until the new one got here. Then we had the 7500 mile service for the 2017. All it needed was a tire rotation, since most of the miles were EV and not gas. Again, they set a new standard. On the way there I realized a few things that it needed, so I asked if they could buff the paint scratches off the fender, remove the front license plate and download and install the phone/navigation Android auto update. It was Saturday. They weren't even staffed for detailing. The SERVICE MANAGER rolled up his sleeves and did it all while the update downloaded. Add to this that they didn't charge me. ZERO for extras and them jumping through hoops, and I gave them no warning, looking back that was mean of me. They cared more about the car and my satisfaction, than they did for themselves. Lastly, as my 2012 nears 5 years old and has 98,000+ miles. The axle shafts started clicking. I did not think it was Voltec related so I had no plans to have it warranty fixed. Chuck, the service manager, found a history of this problem and consulted a dealership in California (where the Volt is more common) and managed to cover the whole repair under warranty at no cost to me. He also provided a vehicle for the period they worked on it. It took longer than Chuck expected to get the parts, I fully expected it to take that long but it did not meet HIS standards. So Chuck had the car detailed for me when I picked it up, it was like when the salesmen present a new car upon purchase, and to think THEY paid ME! NEVER has a dealership done this, as a matter of fact such issues are why my blood pressure goes up when I near a dealership. Again proving, beyond any doubt, that Holm Automotive is the proven, four times, best dealership on the face of the Earth. Now when I go to get service, the 25 miles I drive to the dealership is a happy one with peace in my heart knowing I will be well taken care of. The 25 miles I drive home afterwards proves this to be true, every time. I now am a dealership advocate, as long as it is Holm Automotive. I post these reviews fully on group/community social media pages and recommend to friends that they drive the "Happy 25". I have provided "sales ups" to them for people who are local on a Chevy Volt Owners group that want to buy cars like mine. I tell everyone "If you want good Chevy, you just gotta go to Holm!"...

My 75 year old grandmother went in here and thought she was getting a great reliable car. She purchased this car in May and it has been a nice curb ornament since November. Holm wants a little over $5000 to fix it because it needs an engine rebuild because of an issue that’s common on these 2010 Chevy Equinox’s but my grandma was not made aware of this at the time of purchase. My question is how many other older folks are they taking advantage of who take the word of these sales people. The lady who sold it to her (Michelle) said to me if I knew she was gonna drive it on the highway I wouldn’t have sold it to her. Like excuse me? You what? You shouldn’t sell someone a car that you don’t think is fit for the highway. Especially without expressly saying this car isn’t meant for the highway. My point is don’t buy from here they haven’t offered any type of help. I’m very disappointed with this company. And a 2010 equinox with 55,000 miles shouldn’t be a curb ornament. But here we are my grandma is stuck with a car payment and a useless car. That was on top of them not preforming regular maintenance before she purchased it that was due right after she purchased it and I had to help her reason with them so they would cover it. This car has just been more problems for my grandma than it’s worth. I would like to edit this and add that after many messages they chose not to help first by blaming us for following the cars manual for the maintenance schedule. Most likely hoping I would leave it at that and not question them further. Except I did my research and then after that they decided not to do anything in regards to helping my grandma. Upon taking it to a mechanic he informed me the part that was broken had been replaced previously poorly I would have thought they would have found this when inspecting the vehicle before sale as well as the battery in the car was eight years old. I would think any reputable place would have at bare minimum put a new battery in it before selling it because that is quite old for a...

I had been in search of a used vehicle for a few months. I had found a Jeep Renegade at Holm in my price range and reached out to regard it.

I could not have been more surprised be the professionalism and service that was offered to me there. I had been to over 6 dealerships and never received the kind of customer service, and work ethic that I did with Holm. I would love to explain in further detail below.

The best part about this experience was the fact everyone was genuine. Everyone was happy to help, loved their job, and worked hard; I really believe that made the whole experience go very smoothly.

When I first made the enquiry, Don Ballard, a salesman there immediately set up an appointment time. Before I arrived he had sent me a video of a walk around for the vehicle and stated he couldn't wait to work with me. This was nice because, he specifically took time out of his day to prepare for our appointment and reach out. This made my first impression start off on the right foot and it only got better.

When I arrived, the car was already set to the side, gassed up, and ready to test drive. He was educated on the abilities of the vehicle and was ready to show other vehicles that met the same requirements I had. He made my decisions easy and once we decided on my vehicle it was a very quick process.

I was drained from my search of vehicles the last few months, and to be honest I did plan on this visit going as well as it did. They were always willing to work around my schedule and by the time we sat down to do the paperwork, it was extremely efficient. I couldn't have been in there longer than 20 min. Jed was great, straight forward, to the point, and did his job marvelously. I will also state that he is the most well dressed employee, so good job:).

Overall, as a small business owner, I truly believe companies should be recognized for exceeded excellence. The people that work there are phenomenal. I have, and will continue to send customers their way. I doubt I will buy a vehicle from anyone...