Kiser Furniture Co Inc — Local services in Abingdon

Family has spent thousands of dollars at this place. However, will never be going back there. Most recently purchased a mattress that cost over $2000 dollars for my grandmother, was told at time of checkout by the staff member (a woman) that we would receive a $200 credit for purchasing the mattress, but only after the mattress was delivered. Waited a few weeks until the mattress was delivered, however the $200 was never mentioned. When contacting the store they refused to acknowledge the $200 credit that I was told by the staff member when purchasing the mattress. Instead they said it was applied to the mattress itself during initial purchase (it wasn't). Staff continues to lie when this issue is brought up and does nothing to correct what we were very clearly told when purchasing a product. Terrible customer service if there is a problem. Please be aware this company will lie and go back on things promised. I can never shop with a business that conducts their business this way. If you still decide to shop here get everything...

My mother purchase a leather couch and chair from them got insurance well her chair broke we made a claim. They receive the claim and pictures of the chair. No one contact her like they said they would. No one came to repair the chair like they said they would. This place just took her money. Still waiting on a respond about getting a new chair or repaired chair. Her name is Margaret Delapp. I think she should get her money back on the insurance she paid if they do not want to follow up with her. She is in your system!!! This is not right! I did not want to give them no stars because I feel they took advantage...

My rating is Has the most annoying commercial EVER in this area the lady needs to pronounce the Name ABINGDON ABINGDON with pride. Not pronounce it like this AA BING DUUUUUUNNNNN to get attention thats disrespectful to this town and unprofessional. Is she making fun of our town? Me and my friends couldn’t remember the name of the store due to commercial. Can your company fix the mispronunciation let her do that to your business...