If you are smart you will stay away From Brian and this store. When there was a problem with something I purchased that was under warranty, he gave me the run around for over a year. The item was replaced, but with a flawed product. I called him within a week about it. He blew off phone calls and messages I left, and out and out lied to me. He told me, "oh I am having trouble with supplier," or "it will be on the next truck." If thats the way he runs this business, I would be afraid to eat at his other business, Kountry Corner, which failed health inspections earlier this summer.
He was rude to me multiple times and clearly knows nothing about customer service. Thats ok by me. I have moved on, but I will do everything I can to make sure someone else doesn't go through this!!!! Thanks...
Read moreAwesome selection of furniture. We love our new Lazy Boy Recliner we picked out for our living room. Brian has a huge selection of recliners and they all were great. Once we picked out the one, he set up a time for the free delivery. It arrived Monday morning and it looks great in the living room. I'd definitely recommend Copeland Furniture in downtown Adrian for your new recliner, couch, love seat, end table, lamp, mattress, bed, bedroom set or...
Read moreAfter moving recently, we shopped local at Copeland Furniture, buying pieces for our living and bedroom. When we had an issue with a LaZBoy product, Brian helped us work with the LaZBoy rep to reach a happy outcome for us. Brian kept us posted every step of the way. I can’t say enough about the quality, selection and great customer service you’ll find at Copeland’s in...
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