Miller's Party Rental Center — Local services in Akron

My husband and I rented several items (chair sashes, chair covers, backdrop for head table, staging for ceremony, up lights, etc.) for both our ceremony and wedding reception from Miller's Party Rental. Our ceremony was at a different location from our reception but both sites were set up on time and look great. Our ceremony was outdoors and on the day of it was raining. They set up the stage in the rain so that we could still have the opportunity to have the ceremony outside if it stopped raining. We also contacted them the day before the wedding to ask if they could provide four pillars to for us to use as a backup staging area if we needed to have our ceremony inside a tent. They were able to provide us this last minute without any problems. We were able to have our ceremony outdoors and we were very grateful for their flexibility in dealing with the weather. Throughout the booking and planning process they were very organized and easy to work with. The items they have to rent are endless and all are reasonably priced. We would highly recommend using Miller's Party Rental for a wedding or other...

What do you recommend about Miller's Party Rental Center?

I called to give a final count because I was told I was all set for my wedding and to call when I had a final number, and they said they didn't have me down. They were very rude to me and denied things said in our past phone conversation. She said I needed a deposit to hold the items, and when I told her that no body told me this, they just said they had me down and I was told to go, she flatly denied it. She said I received an email with the details of the rental, but when I said I never got an email from them, "Angel'" became condescending and said "So you didn't get an email from us and you didn't think to follow up on that?" I ended up hanging up before I started crying because of how rude she treated me. Will never go with this company and will never recommend anyone else go with them either. I'm two weeks out from my wedding and trusted their word that I "was all set". Literally the worst customer service I've ever...

Friendly service but not always the best products.

We've ordered tables and chairs 3 times. They make pick up and drop off easy and the staff is really friendly.

The problem is they give us severely broken tables with sharp, jagged broken points. We always have to spend a lot of time taping them up so that no one will get hurt or clothes will not be snagged. The chairs are always dirty from mud and bird messes; I have to clean them before guests can sit.

These rentals are not cheap. For the price, I feel like they should at least give them a quick cleaning and also do a better job of inspecting for major damage before sending items out. I expect "generally" clean and intact pieces so I'm not spending hours doing it myself.

I appreciate the service they offer and how well they have their processes down. Keep the caveat that you will need to spend a good chunk of time on cleaning and repairs...