AAA Waterford Lakes Insurance — Local services in Alafaya

Our problems with Waterford started when we had solar panels installed. We got a quote from them for the umbrella policy we needed prior to install. When we were ready to activate the policy they refused to write. But the biggest problem is, I find out last week that I currently have no home owners insurance. My husband and our mortgage lender call the actual insurance company to find out why. They say that Waterford cancelled our insurance stating they requested information from us that we never provided. We received no communication from Waterford about needing information. They have our email address and phone numbers. No one contacted us. My husband emailed Waterford to find out what the information was they were needing and why they didn't contact us. We have received no communication back. Doesn't really matter because I don't want to use their services...

Terrible customer service, this office need to close soon , Gabriel Lewis, never follow up the customer and if you have any problem or questions the office text to you call 1800…

I’m pass really hard situation, I’m apply for the combo house and car, switch to AAA, a month later they do the inspection and have two issue. One was a trampoline ( need to removed) in 30 days I’m removed same day But Pool fence ( in that moment I’m in the middle to renovating my pool area and ask for more time to send the pictures and the last day they respond.)

The Underrider say your police it’s canceled…

So, next day. I don’t have insurance for my cars and for my house.

Terrible I don’t recommend to any homeowner

And nobody answer the phone call in this office no...

Yesterday I purchased an Automobile/Homeowners package. The customer service I received was truly exceptional. Cedric the agent that assisted me was a marvel ! He was pleasant, knowledgeable and professional. It was such a comforting experience and a very nice surprise because I felt he was genuinely interested in helping me find the best policies to meet my concerns/needs and budget! I walked away from the AAA office with a smile...