American Eagle — Local services in Alafaya

As promised…my review from today’s visit. After brushing off not being “welcomed” into the store by employees as they did others, I still shopped and tried on clothes. The Mgr, Ariel was nice and asked if everything fit ok as I was coming out the fitting room and heading to the register. Once I got to the register, it was apparent my cashier Natasha H. didn’t want to be there. She asked for my email address. She said it didn’t take my email address (this email address) because the system sometimes think emails are fake. Ok. I then proceeded to tell her my daughter sent me a 20% that I wanted to use but she also received an additional 15% off for being a new customer. I then showed her the screenshot of my daughter’s emailed receipt. Natasha H. said…we can’t add 2 discounts to the same transaction. As I pressed her because clearly it was showing on my daughter’s receipt, I wanted her to make it make sense. After a little back and forth Natasha H. said, well, that was in Tallahassee, this is Orlando. I replied Ummm it’s still AE so what you’re saying doesn’t make sense. I went ahead and paid my balance, grabbed my bag and proceeded to leave after telling her I would call to verify the 2 discount issue. I was…ok’d through the whole transaction along with contemptuous staring like she was completely unbothered. What she didn’t know was that my mom was with me. Whom remained quiet the whole time. My mom heard her say “She can have an attitude and leave for all I care” after I turned away to leave the store, then Natasha H. stormed off to the back of the store. Thats when my senior citizen mom said to Carolyn B. also behind the counter “What is going on?” Carolyn B. then raised her hand, waived in my mom’s face and said “Please leave our store now”. My mom said NOTHING during this whole issue but she was asking my mom to leave the store. When my mom asked her why because she had done nothing….Carolyn B. had no response. That’s when she asked for a Mgr. Ariel came up , was very pleasant trying to find out what was going on. When I mentioned the additional 15% off ordeal, she said “Did your daughter get the additional 15% off for signing up to receive text messages?” I said “you know what she probably did but I wasn’t asked by Natasha H. for my phone number or name or anything after assuming my email address was fake. I wasn’t offered an additional 15% off for signing up to receive text messages by Natasha H.” Just no, no, ok, ok, no with a straight face over & over again. By this time Carolyn B. apologized to my mom for asking her leave the store for no reason. Even after hearing Carolyn B. apologize, Natasha H. made no effort to do so to me. She was just standing there, refusing to give Ariel (the Mgr.) her last name until she told her to write it down on the paper for my mom & I. Ariel, the manager apologized profusely and even offered to give me the additional 15% off back on my debit card. What she didn’t understand was, I just wanted Natasha H. to make it make sense. Why did my daughter get it 2 days ago and showed her this receipt from that transaction and I couldn’t? It was the principal. Somebody (Natasha H.) was just already defensive for no reason. I won’t blame it on race because it never came up but there was no reason for my mother & I to be treated that way. So…I refused the additional 15% off back on to my card. Natasha H. could of just done her job from the beginning and avoided this whole scenario. Like the saying goes “Pick your battles.” This should of NEVER happened. If you don’t like working around people or in front of people, retail is not for you Natasha H. You had 2 other individuals (Ariel & Carolyn B.) wrapped up in something that they were innocent to. I will be reaching out further to the Corporate/District office to actually speak to a live person about this situation. A google review doesn’t suffice for this...

Extremely rude service. Me and my family walked in to exchange gifts we recieved for Christmas and the register attendant and the manager were unwilling to assist since we didnt have the tags attached or the actual card the items were purchased on. We had the tags and the phone number for the rewards from our family member. We will go to any other American Eagle. Avoid this one at all costs. It is better to just go to the florida mall, it is worth going there even if it is a...

Aside from AE making great clothes that actually fit my wife and me. This store in particular has a great staff. We visited after the recent reopening due to covid-19 and the place was spotless. They have a mask policy which we totally appreciate. But the staff didn’t use this as an excuse to ignore customer service. They still helped us with fitting, and ordering items that they did t have in stock....