Pandora Jewelry — Local services in Alafaya

So disappointed with the level of customer service at this location. We have purchased multiple pieces as they're a trendy item for gifts and personal use, however they've lost something in the way they handle their customer care. I guess when you know people recognize your product name you don't put forth the effort to provide quality service. We purchased several pieces for graduation gifts and 1 of the bracelets had to be exchanged within 2 days of purchase due to the clasp being loose and our guest was met with such harsh rudeness. How sad that you can purchase a gift for someone with thought, love and care only to have them have to go in for any reason (faulty item) only to have them deal with an associate that did not handle this same person with care. Disappointing also because these are not cheap pieces. Luckily Pandora is carried in multiple jewelers in the area so we can purchase elsewhere until this stores staff can see handling your sales and customers experience with more care makes people want to return we will not be returning or recommending others to shop...

Purchased two heart charms from this particular location for my fiance back in late April one of them I had engraved. The engraved one is virtually un readable in that short period of time , so my fiance and I went to that location today to explain the situation and what could be done. The sales person was nice she asked me to put my email address in nothing came up cause I don’t an account with pandora, so she asked do i have a receipt or proof of purchase with a credit card i showed her my credit proof of purchase. She then showed her manager and with an attitude the manager said if you don’t have a receipt but I am showing you proof of purchase with my credit card statement with the store number on the credit statement. The horrible display of customer...

I had such a great experience here! From the moment I walked in, the staff was incredibly friendly and welcoming. They greeted me right away and were more than happy to assist me with anything I needed. I was really impressed by their level of customer service – they took the time to make sure I found exactly what I was looking for and offered helpful suggestions without being pushy.

The store was clean, organized, and had a fantastic selection of products. I could tell they really care about their customers and want to make sure everyone has a great shopping experience. I will definitely be coming back and highly recommend this store to anyone looking for great service and...