Walgreens — Local services in Alafaya

The pharmacist we have worked with here is a wonderful person! Twice now we have been so impressed with him going above and beyond that I am now filling my prescriptions here. First of all, I love that they are open until 10! The CVSs in the area close a lot earlier.

First experience: we were trying to get a strep antibiotic for my daughter after a late night urgent care appointment. We brought a paper copy to this Walgreens because they were still open, but because the Rx had been sent to our CVS first and filled, insurance would not cover it again. CVS was closed so we couldn’t cancel the order there. So the pharmacist (I wish I knew his name) told us we could get the Rx tonight at full price and come back to have the extra cost refunded within 7 days after we cancelled the order with our insurance at CVS. Worked like a charm. I really appreciated him going the extra mile to help us out with that when he really didn’t have to take the time to explain it to us.

Second experience: I had a Rx from the Minute Clinic at the CVS (across the street) that kept getting messed up. First the medicine was out of stock, so the doctor sent a different Rx that was ALSO out of stock and after 2 days of their drive thru being closed, not getting help over the phone, and no progress on the prescription, I called Walgreens and the pharmacist told me he would transfer it to Walgreens and have it ready for me that day. When I went to pick it up, he said he had actually DRIVEN across the street to CVS to get it because they weren’t answering their phones. I was AMAZED that he would go to such lengths for a random customer he didn’t know.

I am surprised by all the negative reviews I’m reading because my interactions here have been so...

One night around 11pm i went to the Walgreens on alafaya and lake underhill because i was in serious pain from an infected blackhead in my ear. I normally go to the Walgreens in avalon because its closer but it closes at 10. The one on alafaya is open 24 hrs so i had to go to this one. I went up to the pharmacist counter and talked to the doctor or head pharmacist (not sure if he was a real doctor or not) about my problem. He was very dismissive and just told me i had to go see a doctor. I asked if there was anything i could do to help it for the night as i was in serious pain and still very dismissive told me no i need to see a doctor. He wasn't rude and I'm not going to say how he looks because i dont want anyone to loose their job or get in trouble. But he did absolutely nothing to help me or even try to give me some kind of solution to relieve pain untill i see a doctor. The store wasnt busy at all and nobody at the drive up window. I went on Google, did some research, and it told me to put tea tree oil on it (that i bought from Walgreens) and it helped me so much and relieved my pain. Not sure if he wasnt informed about this or just didnt care. Either way this should be fixed. Ive read other reviews and im surprised that problems like this aren't trying to be resolved. Im writing this review in hopes they will improve. Walgreens in Avalon is great and ive never had any problems there and would recommend it to anyone. On a good note the man at the register was very helpful and freindly. He was sympathetic about my situation as he could tell I was very uncomfortable. He is the only reason for the second star. Hopefully this will help to make some changes so people wont have a negative...

I’ve been frequenting this pharmacy for over 5 years now. I put off writing a negative review in the hopes that each of my negative experiences were a one-off and that the next time would get better. I guess I was wrong.

The store itself is fine. It’s the pharmacy that is AWFUL. They’re always backed up, short staffed and not knowledgeable at all. I once paid double what I should have for a medication because the tech couldn’t get a savings card to work. The very next month, a different tech got it to work. The last straw was tonight. After being absolutely miserable, I went to the doctor and they sent a script to this Walgreens. After 5 hours I get notified via text that there’s an insurance issue. After logging onto the website, it says that this basic generic antibiotic isn’t covered by my very largely known and used insurance. I called to see what the issue was, and after being on hold for FORTY FIVE MINUTES, someone picks up the phone, doesn’t say a word, and immediately places me back on hold. The drive thru at this time was 6 cars deep and I really didn’t feel like trying to tote my 3 year old into the store to stand in line for another 30 minutes and potentially spread the virus I have.

If you prioritize prompt service, especially when you’re not feeling your best, GO...