Harbor Freight — Local services in Alamogordo

They have no accommodation for disabled people, no electric shopping cart, nowhere to sit down if you get winded.

I was told earlier in the day, that to get the coupon prices, I would have to go online and clip the coupons because they no longer carry flyers.

After I went home, shopped online, and clipped coupons to my account, I went back to the store to shop. When you clip coupons on your harbor freight account online, you have to go in the store and try very hard to find the items. I was having a hard time finding everything that was on my list. I asked the cashier where things were and told her I would probably be needing help finding things. She then asked the supervisor to come and to the register. He helped me find a few of the items. Then, as I read my list to him, he said "that he could not be my personal shopper..." Then he started throwing out aisle numbers and walked away. The supervisor was very tacturn and I could tell he was angry at me for trying to get my shopping done on a list that I had on my phone. But earlier in the day I was told that is the only way I could get the discounted prices.

I finally abandoned the things I could not find on my list and went to the checkout. I was then told that I had to have the coupons on my phone scanned by the checker to get my discounts. I told him I had put them in my cart assigned to my account. But he said that the checker still had to scan the coupons. By then I was feeling very sick. I asked if there was any place to sit down and he said there was no place in the store to sit down. I then said "well, I'll make a place to sit down" and went and sat near one of the bag areas. He then said that I did not have time to sit down, they were closing. But, if I had not sat down just for a few minutes I wouldn't even have made it out the door. While I was at taking a necessary and very short rest, I read the coupon codes off my phone from my shopping cart to the checker so I could get my discounts. I spent well over $250 even after my discounts and abandoned things I could not find.

It was closing time by the time I finished, but if he would have helped me a little bit earlier when I asked if he could show me where things were instead of constantly trying to hunt and peck for my list items, I would have been out there quite a while before closing.

I did not know that they did not have an electric shopping cart at the store. Next time, I will bring my walker with my own seat so I can rest at my leisure because they have nowhere to sit in the store either.

Now, I love harbor freight more than I would ever love a jewelry or clothes store. Their tools work very well for the prices as long as you take care of them.

But, the people working at the Harbor Freight in Alamogordo, New Mexico apparently think that cheap prices mean that no customer service is required and that it is okay, as long as you're still polite to the customer via words, that you can show anger and be inconsiderate of disabled people's limitations.

I upgraded them to two stars because of the prices...

On February 26th, 2023, Alamogordo experienced a nasty windstorm. Multiple shingles on my roof came off, and I had to get on the roof during the storm to prevent further damage. I had basic eye protection on, but something got in my eye. I tried multiple times to flush it out, but I wasn't successful. The next day, I had to pay $40 to the eye doctor to get rid of whatever was in my eye.

Yesterday, I purchased all the stuff I needed for my swamp cooler. I wasn't going to use the same eye protection I used in February. I did a Google search, and the first ad I saw was for some Ranger Heavy Duty Eye Protection at Harbor Freight for $9.99. Because I had to visit Lowe's for the swamp cooler products, I checked their eye protection. There was a lot to pick from, but none of them were what I wanted, which was 100% eye protection. I wasn't able to find everything at Lowe's, so I visited Home Depot to buy one item for my swamp cooler and thought of checking their eye protection area but didn't waste my time. I bought the item and left Home Depot, then drove across the street to Harbor Freight.

I walked in, asked where the eye protection was, and found exactly what I was looking for: a pair of Ranger Heavy Duty Eye Protection for $9.99. I wore them the entire time I was working on my swamp cooler, and nothing got in my eyes. Mission...

The worst customer service at any Harbor Freight! Whoever the girl is with reddish hair and messed up teeth is horrible! Our first experience at this location she was yelling at one of her own employees! On our second trip down here she didn’t even acknowledge us when we came in because she was too busy on her phone. When we were ready to check out nobody was at a register and we didn’t know which one to go to. She comes out of the office and yells at us “ I’m over here!” Like we were such a bother to make her get up. Then after starting to put our items on the counter she say”no the other side”. Again no greeting and no thank you. She didn’t even move the few things over from one side to the other and we had to walk back around a get them. We will not be returning to this location and instead will drive out of the way to visit a more...