1st Hand Seconds Unique Boutique — Local services in Albany

I recently purchased a dress from this bridal boutique and the woman who sold it to me misrepresented the year the dress was made. In front of me, my three bridesmaids, and my two sisters, this woman told us the dress was vintage. She did not say it was "vintage look" or "1900's era style." She clearly misrepresented the dress as being from 1910. She said "the dress is in excellent condition for how old it is." I decided to purchase the dress solely because I was under the impression that this dress was authentically vintage. When I walked up to the counter to pay for the dress, the woman said, "Because this is vintage, it's $1,200." All of the other dresses were between $300-$600 because they are all second-hand. I was charged double because the dress was "vintage." However, when I brought it to my seamstress to mend all of the missing sequins and loose strings (costing me $500), she told me the dress was from a 2014 wedding dress collection. The same dress was selling online (brand new) for the price that this second-hand ministry was selling it to me. The dress was in terrible condition "for how old it is," being only 7 years old. I emailed this company (pictured) and never received an email back. A week later, I decided to go into the store and speak to them in-person with my sister who heard what she said. They told me the founder would call me back in a week. Two weeks went by and I never received a phone call. I decided to call them back and asked to speak to the founder. When I got Deborah on the phone, she had no idea about the email (although her volunteers knew about it). She read my email and told me that the woman who sold me the dress "did not say it was vintage." The founder was not present when the sale happened, but she told me that I along with all of the women I brought with me were "mistaken." She said there is nothing she will do to make it right. This is bad business, and even worse this is supposed to be a Christian ministry. I am disappointed in these fellow Christian women and the way they...

Horrible customer service. Won't take accountability for any wrong doing always a "misunderstanding"

My friend and I went shopping nothing really caught my eye personally expect a dress I thought would look perfect on my friend, so with the 2 other shirts she wanted to purchase I hung it from my arm intending to buy it as a gift. An employee with a dark blue jumpsuit on comes by and informs us that we can't try on anything that we aren't planning on purchasing, which I nodded and told her I understood. A few minutes later we are still browsing and she come back again and GRABS the garment from my hands!!! I was in shock and felt violated and disrespected. She then told us she had overheard a conversation we were having about not buying the dress? That was far from the truth. After the fact she came back to us and told us "I'm not discriminating against us guys" which pretty much confirmed my belief she was.

You would think a fully-grown woman would know how to treat a human being right and with proper boundaries. This has NEVER happened to me in my life and me and my friend would love an apology this was not a misunderstanding this was someone taking out their bad mood on customers

Darci was great she checked us out with a smile and great conversation and I really appreciate her for doing that after that...

My daughter and her friend visited the store this afternoon, and were apparently treated quite poorly. When they were scanning for dresses to try on, one of the workers came to them and stated that they weren't allowed to simply try on dresses. They needed to intend to purchase every item they wanted to try on. My daughter had her own money, as did her friend. They had no intent of just walking in and trying on a bunch of stuff without buying anything. When they selected ONE dress that my daughter suggested her friend try on, the attendant came up to my daughter and took the garment out from my daughter's hand, and restated that they were not allowed to try on things they didn't intend to buy. This was an item that they both had enough money to cover and had every intent to buy, but wanted to ensure that it fit. Most places will allow you to try on garments, with the stipulation that if upon inspection the garment is damaged, you are required to buy it. When she got home and elated her story, I attempted to call the store to find out what had happened and why they were treated so poorly. A woman named Deborah answered the phone, and I asked to speak with a manager. Deborah told me that the manager was at the fairgrounds for the day and asked how she could help. As soon as I began to explain the situation, the call was...