Gioiellieri / Plaza Jeweler — Local services in Albany

I went to have my necklace fixed. They gave an estimate of what they thought the price would be. They weren't sure because they dont fix it themselves. I told the lady helping me that I thought the estimate was high. She said that when I picked it up that the guy would be able to explain it better. They said it would be done Friday. Drove there and wasnt fixed. I came back on Saturday to pick up my necklace and some moron came out of the back. I asked why it was so expensive for such a cheap fix. He argued and never gave me a good answer. I offered to pay what I though was right and he told me to leave. Take it without paying. Later called me and cussed me out over the phone and threatened to call the cops for not paying when they told me not to pay. seriously I suggest you take your...

Called in early August to see about getting something engraved. Told by nice man on phone, yes they can do that when the store open after Aug 18. I go to store on Aug 20 and am greeted at the door by a woman saying? “What do you want” not hello, how can we help. I tell her what I’m there for. Then a man that is talk big behind a wall that I can’t see proceeds to tell me they aren’t open. Not sure where the nice man in the phone was but I would never go back to this store and would not recommend it to anyone. We are having tough times but I thought people appreciated getting business....

Really disappointing... Went on a search looking for someone to resize a ring I bought in a smaller size for a discount. When I told the person the sizes and what size I needed it to be he made a comment saying, "Wow that's big", which 1. it really isn't, 2. he is unprofessional and then just hung up when I mentioned how I don't know if I even want to come now that he made the comment. Take your business elsewhere, like I will be!

Add: Owner did call me back to say he didn't mean it like that, however, I wish he had kept his...