Toy Go Round — Local services in Albany

Just had a terrible experience here. I go in to check on sales of my consigned items. The clerk hands me a clipboard and asks me to fill out and sign their new contract while he looks up my sales. I ask what has changed and he tells me that they will now pay 40% rather than 50% for the items they sell. I tell him I don't think that's fair since the contract I signed at the time I brought my items in for consignment specified I'd be paid 50%. I tell him I think they should notify their consignees if they want to make a change to the contract terms. He tells me they couldn't possibly do that since they have "hundreds of thousands of consignees." "Hundreds of thousands?" I ask, incredulously. He says "Yes, we have 3,000 just in the S's." Of course, even if they had the same number for every letter of the alphabet they'd not even have close to 100,000, let alone "hundreds of thousands" of consignees. I suggest they could send an email but he says they don't have email addresses for everyone. I then ask him to print out a list of my items that are still in the store so that I can take them back and he tells me he can't do that and that I must instead go through the entire store to find them by the consignee number sticker. I see from my contract that Toy-Go-Round can, during the pricing process, donate anything they decide is unmarketable or unsafe. They are not responsible for damaged or stolen goods. And when safety is an issue they can discard things. All of which means there is no way to know if this business is properly accounting for the things they sell and properly crediting consignees. It's entirely based on trust of the retailer, with no accountability. And they behave in a most untrustworthy manner. I encourage you to avoid this place, both as a customer and as a consignee. Rude and unethical. My next step is to complain to the Better...

We are LONGTIME fans of Toy Go Round. My older kids (now 22, 24 & 27) quickly learned that it was the only place to find their favorite vintage Little People (from the 70s), as well as a huge variety of action figures. My youngest, Finn, Tyler's longtime Bionicle buddy, turns 9 on August 31. When I asked him what he wants for his birthday, he said, “this pandemic to be over” and “I miss Toy Go Round and I want lots of Bionicles." While I can't make the Pandemic end, with Tyler's help I was able to fulfill the dream of "lots of Bionicles". I'll try to remember to post an update on Monday after he receives them. Notably, the system of email "shopping", ordering and pickup was seamless, and the pickup is 100% pandemic safe, with plexi-windowed doorway pickup, gloves staff, debit-card sanitizing, etc. Way to go Toy Go Round. (also great chatting...

Absolutely bonkers how many vintage, collectible, lightly used, and new sets of toys are shelved here. Classic legos, new legos, micro machines, plastic dinosaurs, original Star Wars merch, actions figures from cartoons and comics from the last few decades, 80s transformers, 90s Beast Wars transformers, new age transforms, the list goes on and on! My gosh the staff were really helpful too. I found an exact toy from my childhood 2 decades ago that I couldn’t resist buying. I’m really happy I swung by and plan to do so when I’m...