Southwestern Minerals — Local services in Albuquerque

Was the Best place in Albuquerque to purchase any crystals raw Stones tumbled, raw Stones. Family owned and operated customer service was for me a good experience I am a Caucasian female but since this review I have sent friends and relatives in who has been very unhappy with the woman at the Store who they said yells at them stares at them makes them feel very uncomfortable. My son goes in there very very often he is your typical Young man typical Albuquerque look probably every paycheck he spends at least $100 in their store he has told me several times that this woman has screamed at him from across the store, when one time he accidentally walk behind the counter. now if you've ever been in the store you will know that there are glass counters everywhere but to scream at him really upset me because when I was in there I roamed the store and No one hollared at me. I have asked my son to stop going there but unlike his mother he is very forgiving and teaches me that some people are just that way they can't help themselves still it's hard to teach an old dog new tricks I will never go to that store again an insured excuse will be that being in that neighborhood you never know? but it is still not an excuse to treat paying customers especially ones that you see on a regular basis which such disrespect. Customer service to me is the most important part of any business and when you start treating people different on the way that they look or they dress then there is a problem and that's what's wrong with the world today. And like I said I am a Caucasian female that's what bothers me so much about the way my friends and family have all come back to me and told me the way they were treated there's a gentleman there that is very nice always very helpful and respectful, I called to complain and the man answered the phone, the woman he asked me to describe, his mother in law the other woman his wife. He made apologies for them, you could hear his disappointment and embarrassment over the phone. So I have changed my five star rating down to a 1 based on customer service and you have to...

The shop is wonderful, there's an assortment of crystals anyone can purchase, however there is one particular woman in there, that makes the experience odd and unsettling. The quirky remarks she gives and the involvement of her feelings and how she feels about the certain crystals customers ask about, she needs to keep to herself, and put her ego aside. I am a business owner myself and her customer service needs major upgrades. (I could have called her out on it, however this review will be a much better place to let others be informed). I still purchased some lovely crystals, however I don't think I'll be going back, or referring friends and family to this shop. Mama's Minerals is a much better option, and the new crystal store in the mall. I know the owner reads these, so please use this review to improve on how employees engage with customers, as there are other reviews mentioning "rudeness from employees" It's doesn't matter if family works there either, they should know as well what "exceptional customer service is and looks like", hence the 1 star I gave. Had it been different, there'd...

Charged a restock fee of 20% when I realized the gem was diffused treated. I didn't see any policy stating I would be charged a restocking fee anywhere any yet I was charged 100$ restock fee. They tried to say diffused treated is still natural but if that were true it wouldnt be less costly then gems with Rich natural color. Diffused treated is a poor color gem that's treated to enhance the color to make it not look so water down in color or lack of I should say. Women at counter Also made unwelcome comments about me wanting my ring I had worked on tobe to my liking. She said something along you should ease up on wanting your ring to be perfect. Well it's my ring, I paid you money for it to be a certain way and I wasn't done that way. I tried not to let it bother me but It did. I should never let anyone take advantage of or treat me like that. For that reason I'm writing this review. To let people know who...