Bravo Chrysler Dodge Jeep Ram of Alhambra — Local services in Alhambra

You can read details below, but here is summary: Service Department is the worst customer service I have ever experienced from a dealership, and that bar was already set pretty low based on past experiences at other dealerships. Best to service elsewhere, where you can actually get in touch with your service rep, and they don't hang up on you when just trying to reach someone. Poor process, poor customer communication, poor customer service. Also pointless to leave vm with service, never got a call back from that.

When I bought my truck there, very friendly people. BUT brought RAM 1500 into service on Nov 7th for recall and issue with rear seatbelt (under warranty). Service agent is Donovan. Was supposed to be a quick re-flash for the recall and inspection of seatbelt. Was supposed to be only half day, but no call by noon on status, so I called @ 1:39p, got routed to vm and left message. @ 3:51p still no call back from them, so I called again, got routed to vm AGAIN, but vm full for service, so routed to operator who didn't pickup and operator vm full too! Called again @ 4:43 and 4:44, still can't reach anyone and was supposed to pickup before they close. I finally got a call back @ 4:49p, so I rushed to pickup my truck. The fun was not over, they needed to order a part for the seatbelt. Service tells me 3-5 days and they will call me when it arrives. 3-5 days maybe the part came in but NO CALL to me. I called them 20 days later! Oh yes, they have the part, but no call to me. Scheduled Dec 6th to install seatbelt buckle, brought truck in 9a and helped by Diego (not Donovan who was busy at the time). He says it should be quick and will be done today. If you read this so far, you can guess what happens next. No call on status by 1:42p, so I call to get update. Routed to service vm. Still no call back by 3:28p so I call again, routed to vm so I call again to operator. She routes me to cashier because she says the service people hang out around there, and you guessed it, straight to vm for the cashier, so I route back to operator...she then picks up the receiver then hangs up on me. I was calm until then. Called back to operator and said that i am coming in now and want to speak with management. She FINALLY got Diego on the phone and truck will be done in 10 minutes. Got my truck back, and will never buy or service from that location ever. Worth going somewhere else. Bravo Dodge/RAM takes the win for the worst customer service in their...

Do yourself a favor and do not buy a jeep vehicle or at least do not purchase one without an extended warranty. I had been warned but of course didn’t listen. I’ve had issues with my jeep since I purchased it, first with the a/c and most recently with the water pump and oil leak. Nine months ago my Jeep Grand Cherokee was serviced here for a water pump replacement, I always make sure to take my cars to the dealer for service thinking I am going to get the best quality service however that has not been the case in my last visits. During my most recent visit I found out that the water pump that was replaced nine months prior was defective and had been leaking since it was replaced. In addition, I was informed that my vehicle had a massive oil leak that “presumably” was not related to the water pump leak. I was inform that the damage to my vehicle was so bad that I couldn’t drive it (it scares me to even think about what could have happened to me and my family if I hadn’t noticed the subtle shaking during stops). Upon the diagnosis I was informed that the water pump replacement was under warranty however the water pumps were currently backed ordered (I wonder why? ) and their warranty did not cover a rental. They could not accommodate me with a rental car after putting a defective part in my vehicle. The service representative indicated that it was not their doing and therefore not their responsibility. I was eventually provided with a rental through my extended warranty that covered the oil leak that “presumably” was not related to the water pump leak. Two weeks later I was contacted to pick up my vehicle as it was now “drivable” however not completely ready, the oil leak had been taken care of however there was no sign of when the water pump replacement would be coming in. I was suggested to pick up my vehicle the following day for them to have enough time to wash it. Upon picking up my vehicle I was informed that they didn’t get a chance to wash it but would get to it when I returned for the additional work. I continue to wait for the water pump replacement worried that my vehicle will overheat and leave me started somewhere with this...

I recently visited this showroom and was extremely disappointed with the service. The manager was unprofessional and lacked knowledge about financing options. Without my consent, they pulled multiple hard inquiries on my credit report, resulting in several denials. This experience was frustrating as The manager I interacted with was unprofessional and lacked the necessary knowledge to assist me with financing options. Despite my expectations, they failed to inform me that multiple hard inquiries would be pulled on my credit report without my consent.

As a result, several inquiries were made in a short span, leading to multiple denials. This experience falls short of the standards I have come to expect from reputable dealerships. In contrast, I have previously worked with financial advisors who utilize soft inquiries to pre-qualify clients before proceeding with formal applications.

I am concerned that your dealership's practices may be detrimental to customers' credit scores, particularly given the lasting impact of hard inquiries on credit reports. I strongly suggest reviewing your credit inquiry processes to ensure transparency and fairness.

Furthermore, I question the authenticity of the online reviews attributed to your dealership, particularly the high volume of 5-star reviews posted in a short period. I strongly suspect that these reviews are fabricated, which would be a misleading representation of your business's reputation.

I have right to complaint to DMV, Consumer Credit Bureau, and Federal Trade Commission to report my experience and urge you to take immediate action to address these issues. I hope you will take my complaint seriously and implement necessary changes to improve your customers' experience.

As a seasoned car buyer, I've worked with financial advisors who use soft inquiries to pre-qualify clients. It's clear this dealership needs to improve their business and attitude as they are playing with customers life. I had tried to call them but they don’t care what they are doing , never responded me back. I am sure I am not the only one who is victim of this scam, they are playing with the life and...