The UPS Store — Local services in Alliance

Was asked to leave my shipping order and return to pay, as it would take some time. Upon returning, the box that I took in with my items to be shipped was not utilized, even though the items fit and there was ample room. I did not approve the purchase of a larger box, which made my shipping $60.00. Upon utilizing the on line page checking for weight (5 pounds), ship to zip and box size, I was charged over double what was the on-line advertised price. I was not informed that my box was not adequate in size and that I need to purchase a box with additional supplies. The sales person informed me that the on-line prices are never correct. Seems like false advertising in my opinion. In addition to response received on this review, it should have been brought to my attention when you took possession of my box containing the items , as you visually accessed the items and the box size. As a professional, this should have been addressed with me prior to you asking me to leave the items with you and returning later. Also, you failed miserably, as I was contacted by recipient with photos of crushed box and broken item. Your whole "up sell included my 5lb weight to inflate to a charge for 30lbs billable weight due to the box size. Even the business receiving the package commented that the box size was over-kill. With your additional packaging materials, the combined weight did total 7.4lbs actual weight, yet I was charged for 30 lbs. And item...

My previous experiences at this store have been fine. Except my last two visits have been subpar. The new signs on the front of the store say that there are only 4 customers allowed in the store at a time, along with a paper explaining why all the staff in the store are wearing masks. I have no problem with these new protocols during the current pandemic. However, when I walked into the store I noticed none of the staff wearing masks. The gentleman who was helping customers was wearing gloves, except I noticed several times he wiped his sniffly nose with the back of his gloved hand and then proceeded to reach over the counter to hand a customer a pen after wiping at his nose. Pandemic or not...this is pretty gross. After I was done with my shipping needs I walked outside of the store to find that the line was very long. At least a dozen customers were waiting outside, following the new guidelines of only 4 customers in the store at a time... some of them were elderly. This day in particular was bad air quality for sensitive people and it was very hot and humid. If the stores intentions are to protect the community from COVID...then they should really follow their posted protocol and be mindful of germ spreading. If not, don’t make your customers (especially elderly ones) wait outside in muggy 98...

My wife and I needed our Affidavit notarized and the owner of this UPS store (Shatanie Brewer), came through for the two of us on a Saturday and very close to closing their store for the day.

Because of (Shatanie’s) professional and kind service, my wife and I will only choose this UPS store located in Alliance for all of our shipping services and of course, any time we need something notarized.

Not totally clear on why there are some negative reviews here on Google about this particular UPS store, however people just love to complain about something. Shatanie and her husband Keith Brewer are the new owners of this location.

These owners are providing a wonderful service to the community and I’d like to just say to some of these negative reviewers, move to IRAN if you’re that unhappy about things here. See how many packages you can mail there, or perhaps moving to North Korea would be better for you?

Go support your local business owners! Or just move to another country? And then try to leave a negative review too.

Thanks...